Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Bradley Templeton

Tacoma,WA

Summary

Dynamic Product Support Manager with a proven track record at Pape Material Handling, excelling in customer feedback analysis and escalation management. Enhanced service delivery through strategic training programs and collaboration with engineering teams, significantly improving client satisfaction and operational efficiency. Adept at teamwork and driving results in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Product Support Manager

Pape Material Handling
2019.01 - 2025.03
  • Managed customer inquiries, ensuring timely resolutions and enhancing satisfaction levels.
  • Developed training programs for new staff, improving product knowledge and support efficiency.
  • Analyzed support metrics to identify trends, implementing improvements for service delivery.
  • Collaborated with engineering teams to resolve technical issues, reducing downtime for clients.
  • Opened htis new branch.

Parts Counter Sales Person

Pape Material Handling
2013.09 - 2019.01
  • Assisted customers in identifying and ordering parts for material handling equipment.
  • Managed inventory by accurately tracking stock levels and processing incoming shipments.
  • Provided expert guidance on parts compatibility and technical specifications to enhance customer satisfaction.
  • Streamlined order fulfillment processes to improve delivery speed and accuracy for client orders.
  • Responsible for all of Service departments parts order's.

Education

High School Diploma -

Federal Way High School
Federal Way, WA

No Degree -

Western Washington University
Bellingham, WA

Skills

  • Customer feedback analysis
  • Escalation management
  • Teamwork
  • Teamwork and collaboration
  • Customer Sales

Interests

Hello,

A year ago I retired and decided to take the summer off for the first time since I was fifteen years old While it was fun and I thoroughly enjoyed it, it's time to get back to work! As a long term resident of Tacoma I've always felt it would be fun to work for the Rainier's on a part time basis Hopefully you might find need of my services

Thank You!

Timeline

Product Support Manager

Pape Material Handling
2019.01 - 2025.03

Parts Counter Sales Person

Pape Material Handling
2013.09 - 2019.01

High School Diploma -

Federal Way High School

No Degree -

Western Washington University