Bradley Todd
Account Manager
Raymond,NH
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
15
years of professional experience
Work History
Relationship Manager
Heartland Payment Systems
04.2023 - 11.2023
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction
- Utilized CRM software to manage customer accounts and track performance metrics
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Red Bull Account Sales Manager
Amoskeag Beverages
12.2017 - 04.2023
- Developed and implemented sales strategies to increase revenue.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Red Bull.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Used consultative sales approach to understand and meet customer needs.
- Ensured all Red Bull VIP accounts maintained 100% compliance through out contract term.
- Built business by hosting and attending events, launching special promotions and reaching out to local experts.
- Set up appointments with potential and current customers to discuss new products and services.
- Serviced existing accounts on regular basis to maximize revenue.
Sales Model
Beverage Marketing Events
01.2017 - 01.2019
- Consistently used suggestive selling techniques.
- Adhered to state laws regarding alcoholic beverage service.
- Maintained full knowledge of beverage lists and promotions.
- Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Upsold products when appropriate.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Route Delivery Driver
Amoskeag Beverages
10.2014 - 12.2017
- Completed on-time deliveries by choosing the best and most efficient routes.
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
- Fostered positive working relationships with customers by responding to their questions and concerns.
- Practiced safe and secure loading methods to avoid damaging goods.
- Communicated customer complaints, requests and feedback to company management.
- Loaded truck and properly secured items to prevent damage during transportation.
Foreman
Exeter Events & Tents
03.2012 - 10.2014
- Implemented systems to improve process efficiency and reduce project duration.
- Trained and promoted continued education for all onsite crew members.
- Drove company truck for local and intra-state pick-ups and deliveries.
- Completed all necessary paperwork using neat and legible handwriting.
Salesman
MCM Merchandising
10.2011 - 03.2012
- Reinvented how team interacts with prospective clients by developing innovative and creative sales pitch.
- Researched and customized service proposals for clients.
- Planned and led three training sessions to promote sales team professional development and sales goal reinforcement.
Inventory / Support Manager
Walmart Supercenter
09.2008 - 10.2011
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
- Forecasted manpower requirements based on daily workload and company targets.
- Monitored department performance data to identify and avoid potential risks.
Education
Human Resource Specialist (42A) - Human Resources
U.S. Army Human Resources School
Columbia, SC (Fort Jackson)2009
Cannon Crewmember (13B) - Field Artillery
US Army Field Artillery School
Lawton, OK (Fort Sill)2008
High School Diploma -
Epping High School
Epping, NH2008
Skills
- Exceptional customer service
- Thrives under pressure
- Inventory management
- Client development
- Highly competitive
- Excellent communication skills
- Positive outlook
- Energetic and driven
- Resolution-oriented
- Persuasive negotiator
- Customer-oriented
- Excellent product knowledge
Timeline
Relationship Manager
Heartland Payment Systems
04.2023 - 11.2023
Red Bull Account Sales Manager
Amoskeag Beverages
12.2017 - 04.2023
Sales Model
Beverage Marketing Events
01.2017 - 01.2019
Route Delivery Driver
Amoskeag Beverages
10.2014 - 12.2017
Foreman
Exeter Events & Tents
03.2012 - 10.2014
Salesman
MCM Merchandising
10.2011 - 03.2012
Inventory / Support Manager
Walmart Supercenter
09.2008 - 10.2011
Human Resource Specialist (42A) - Human Resources
U.S. Army Human Resources School
Cannon Crewmember (13B) - Field Artillery
US Army Field Artillery School
High School Diploma -
Epping High School
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