Dynamic leader with a proven track record in project management and hospitality furniture logistics. Skilled in driving teams towards excellence, enhancing customer relationships, and spearheading initiatives within organizations to promote productivity.
Overview
9
9
years of professional experience
Work History
Costing and Hospitality Manager
EJ Victor
Morganton, NC
10.2023 - Current
Lead the costing department for EJ Victor, working with my team to properly manage BOM/Routings for all EJ Victor items while also costing and pricing new introductions.
Maintain clear communication with hospitality and private label partners.
Facilitate all aspects of hospitality business for EJ Victor; PO issuance through delivery.
Work with overseas vendors on import projects to ensure product is being made to specifications and delivered on time.
Act as liaison between our engineering team and our private label and hospitality partners to when developing new product, including hosting in-person reviews of new designs.
Assist with the set up and facilitation of bi-annual High Point Market
Attend annual trade shows to build hospitality business relationships, including BDNY/HD Vegas.
Director of Project Management
Lily Jack Furniture
Inglewood, CA (Remote- Boone, NC)
02.2021 - 10.2023
Provided leadership for the project management teams located in both Vietnam and Mexico
Built solid relationships with clients through regular updates on project status, addressing concerns promptly, and demonstrating understanding of their business needs.
Improved team efficiency by implementing streamlined project management methodologies
Ensured timely completion of projects through diligent monitoring of progress, proactive risk mitigation, and decisive action when necessary.
Traveled on site to factories, both domestic and overseas to ensure product quality was up to company standards.
Contributed to revenue growth by delivering high-quality projects that exceeded client expectations and led to repeat business or referrals.
Project Manager
Bernhardt Hospitality
Lenoir, NC
04.2018 - 02.2021
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Worked closely with both local and international partners to secure product samples for customer approvals.
Partnered with transportation department to coordinate ocean freight and inland freight delivery for direct container product.
Ensured each project had acceptable profit margin upon completion.
Delivered exceptional customer service by working with customers to resolve any outstanding issues after the delivery of the product, including repairs, replacements or other concerns.
Participated in annual trade shows and other marketing opportunities to help grow more business relationships for Bernhardt Hospitality.
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Registrar/Director of Student Records Office
Mitchell Community College
Statesville, NC
07.2017 - 04.2018
Maintained the integrity of student records.
Updated computer system with latest information to keep records current and accurate.
Facilitated student registration with admissions and records departments for smooth administration processes.
Participated in the development of institutional policies related to registration, grading, and graduation requirements, ensuring a consistent approach across all departments.
Promoted adherence to FERPA regulations by implementing strict confidentiality protocols when handling sensitive student information.
Assisted in the creation and maintenance of academic calendar and college course catalog.
Provided oversight to graduation functions, including the evaluation, processing and awarding of credentials, commencement ceremony and communications to students.
Served as Chair of the Academic Review Board, which is responsible for interviewing students and making decisions related to academic suspension and probation.
Ensured students had the best possible experience at Mitchell Community College.
GEAR UP Program Coordinator
Appalachian State University
Boone, NC
06.2015 - 06.2017
Lead in the creation, implementation and ongoing support of entrepreneurial education and programming within the NC Appalachian Partnership, which consisted of 11 counties and 14,000 potential students.
Worked collaboratively with the Center for Entrepreneurship at Appalachian State to create the GUIDE (Gear Up for Innovation, Design, and Entrepreneurship) Curriculum to distribute to the schools within the partnership.
Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
Oversaw staff schedules and assignments to handle programming demands.
Education
Master of Education - Educational Leadership And Policy Analysis
East Tennessee State University
Johnson City, TN
08-2015
Bachelor of Science - Social Science - Education
Appalachian State University
Boone, NC
05-2010
Skills
Project Management
Productivity
Leadership
Logistics
Customer Service
Education
Timeline
Costing and Hospitality Manager
EJ Victor
10.2023 - Current
Director of Project Management
Lily Jack Furniture
02.2021 - 10.2023
Project Manager
Bernhardt Hospitality
04.2018 - 02.2021
Registrar/Director of Student Records Office
Mitchell Community College
07.2017 - 04.2018
GEAR UP Program Coordinator
Appalachian State University
06.2015 - 06.2017
Master of Education - Educational Leadership And Policy Analysis