Summary
Overview
Work History
Education
Certification
References
Timeline
Generic

Bradley Wallace

Springfield,IL

Summary

Proficient Service Technician bringing 15 years of experience and expertise in troubleshooting issues and diagnosing problems. Performs work specified on repair order in accordance with company standards. Qualified Service Technician versed in machinery, electronics and basic principles of essential job functions. Solid background in diagnosing and resolving performance problems. Advises customers on preventive maintenance and configurations with potential to impact product performance. Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Service Technician

PerkinElmer LLC
Springfield , IL
03.2012 - Current
  • Provided training on the safe usage of equipment when needed.
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
  • Implemented troubleshooting tactics to identify causes of poor machine performance.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Installed new components or replaced defective parts to restore functionality.
  • Resolved software-related issues by troubleshooting programs and applications.

Volunteer

Little Flower Mens Club
Springfield, IL
09.2010 - Current
  • Compiled reports on volunteer activities and accomplishments.
  • Served as an ambassador for the organization at community outreach events.
  • Helped with prep, set up, and breakdown of community and public events.
  • Coordinated logistics for special events, such as conferences or workshops.
  • Assisted with data entry projects to update organizational databases.
  • Developed new ideas to increase volunteer recruitment and retention rates.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Supervised youth volunteers while they completed their assigned tasks on site.
  • Conducted research on potential grant opportunities for the organization.

Collections Supervisor

Illini Bank
Springfield, IL
11.1999 - 06.2011
  • Drafted communications regarding changes in policy or procedure updates for distribution throughout the organization.
  • Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
  • Tracked outgoing and incoming money of [Illini Bank] and assisted in quality control management duties.
  • Identified areas of improvement in current operations systems and implemented changes accordingly.
  • Received and submitted payments and applied amounts to customer balances.
  • Directed collection staff to ensure timely and efficient contact with customers regarding past due accounts.
  • Facilitated communication throughout revenue cycle between locations to achieve alignment of staff morale, local activities and other information beneficial to team.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Conducted regular meetings with the collection team to discuss goals, objectives, and performance metrics.
  • Identified potential problem accounts and developed plans of action to prevent delinquency.
  • Maintained updated knowledge through continuing education and advanced training.

Warehouse Manager

IKON Office Solutions, Ricoh USA
Springfield, IL
05.1996 - 08.1999
  • Analyzed data from production reports to identify trends or opportunities for improvement.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Developed strategies to optimize workflow processes in order to maximize productivity.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Negotiated with carriers and warehouse operators for services and preferential rates.
  • Prepared inventory for shipment by attaching tags and labels.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Service Manager

Montgomery Ward Product Service
Springfield, IL
02.1991 - 03.1996
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Created detailed reports on service activities for senior management review.
  • Created employee work schedules to keep shifts properly staffed.
  • Assigned work and monitored performance of project personnel.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Assistant Store Manager

Yogurt Isle
Springfield, IL
05.1989 - 12.1990
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Maintained inventory by checking merchandise to determine levels.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Formed and sustained strategic relationships with clients.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Shift Manager

Pizza Hut
Chatham, IL
10.1986 - 04.1989
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Reinforced rules to promote superior employee performance.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Coached employees on interactions with customers to drive exceptional service.
  • Prepared operations data to produce comprehensive reports to management.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Education

High School Diploma -

Glenwood High School
Chatham, IL
05-1988

Some College (No Degree) - Business Management

Lincoln Land Community College
Springfield, IL

Certification

  • Class C Drivers License State of IL
  • Registered Repair Technician Moisture Meters State of IL

References

References available upon request.

Timeline

Service Technician

PerkinElmer LLC
03.2012 - Current

Volunteer

Little Flower Mens Club
09.2010 - Current

Collections Supervisor

Illini Bank
11.1999 - 06.2011

Warehouse Manager

IKON Office Solutions, Ricoh USA
05.1996 - 08.1999

Service Manager

Montgomery Ward Product Service
02.1991 - 03.1996

Assistant Store Manager

Yogurt Isle
05.1989 - 12.1990

Shift Manager

Pizza Hut
10.1986 - 04.1989

High School Diploma -

Glenwood High School

Some College (No Degree) - Business Management

Lincoln Land Community College
  • Class C Drivers License State of IL
  • Registered Repair Technician Moisture Meters State of IL

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Bradley Wallace