Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Bradley Wallace

Pittsburg

Summary

Dynamic professional with extensive experience as Owner of Wallace Heating & Cooling, excelling in customer relations and team management. Proven track record in enhancing customer satisfaction through effective communication and innovative solutions. Skilled in HVAC operations and committed to fostering a positive learning environment as an instructor, ensuring student success and engagement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Owner

Wallace Heating & Cooling
05.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.

Instructor

Fort Scott Community College
08.2023 - 07.2025

Hvac Instructor at fort scott community college- We did hands on hvac in class

  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Promoted classroom safety, collaboration, and best practices.

Operations Manager

First Choice Heating and Cooling
04.2021 - 04.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed and maintained relationships with external vendors and suppliers.

Education

GED -

Fort Scott Community College HVAC/R
Pittsburg, KS
05-2011

Skills

  • Customer relations
  • Great teacher
  • Great Listener

Accomplishments

I've accomplished graduating hvac class and have received my masters license for hvac

Certification

  • Licensed [Job Title] - [Timeframe]

Timeline

Instructor

Fort Scott Community College
08.2023 - 07.2025

Owner

Wallace Heating & Cooling
05.2023 - Current

Operations Manager

First Choice Heating and Cooling
04.2021 - 04.2023

GED -

Fort Scott Community College HVAC/R