Bradley West

Owner/Operator, Set up Admin systems and processes for taking in leads, setting up appointments, sending out quotes and taking payments. Implemented platform to handle all communications and interactions. Oversight of crew operations and material ordering. Implemented Quality controls for finished product and customer satisfaction. Completed 95% of all Sales Calls. Oversight of Operations manager, Office manager and Crews in the field.

• Hiring team members.
• Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose.
• Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
• Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns
• Built Trust with the Community
• Negotiated price and service with vendors to decrease expenses and increase profit.
• Managed purchasing, sales, marketing and customer relations efficiently.
• Followed Closely Core Values of Christian Brothers Automotive and " Treated others as I want to be treated "
• Interacted well with customers to build connections and nurture relationships.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Developed all Commercial Accounts
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Handled Payroll and HR files.
• Implemented CBA Sales techniques to keep average $/car above $450.00

• Represented organization at industry conferences and events.
• Negotiated contracts and agreements to secure favorable terms and maximize profits.
• Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
• Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
• Hired key executive level staff to improve product and turnaround time excellence.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Personally sold the majority of accounts and hired the National Sales Manager to promote and grow the business further.
• $120 Million Gross Revenue in peak year.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
• Cultivated company-wide culture of innovation and collaboration.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
• Led operational oversight and budgetary supervision for 5 locations.
• Championed adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills
• Cultivated interpersonal skills by building positive relationships with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proven ability to quickly adapt to new situations.

• Managed Day to Day Operations
• Oversight of Lube Shop and Car Wash Operations
• Managed 30+ employees
• Handled Payroll, Receivables and Payables
• Responsible for all Purchasing for resale and otherwise
• Oversight of Sales and Customer Relations
• Oversight of Quality Control, Finished product
• Implemented Highest standards of integrity with customers, vendors and employees
• Handled all HR and Admin
• Handled all Marketing
• Managed Sales
• Operated with safety and skill to avoid accidents
• Completed regular inspections and maintenance actions, as

well as basic equipment repairs, to keep equipment operating

• Answered customer questions about all features in the Homes
• Built Trust with Buyers by using strong interpersonal skills that were based on high integrity
• Built customer loyalty and retention by delivering an excellent customer experience
• Rookie of the Year Award of about 10 Associates
• Top 10 Sales in first year around 45 Sales Associates

• Managed Day to Day Operations
• Oversight of Lube Shop and Car Wash Operations
• Managed up to 55 employees
• Handled Payroll, Receivables and Payables
• Responsible for all Purchasing, Inventory
• Oversight of Sales and Customer Relations
• Oversight of Quality Control of Finished Product
• Implemented Highest standards of integrity with customers, vendors and employees
• Handled all HR and Admin
• Handled all Marketing
• Managed Sales
• Operated with Safety and Skill Accidents and Injury
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating

Marine Integrated Maintenance Managment.

Managed equipment from all commodities through maintenance and repair process. Parts ordering and Acquisition.

• Mastered Ad design and layout
• Outsold all other Sales Associates except the owner.
• Developed all points of distribution in North Houston, 1000 plus points of distribution.
• All Sales calls were cold calls
• Developed trust with Advertisers by high integrity business relations
• Self motivated and disciplined.
• Worked from Home