Bradley Wiles

-Implemented processes and procedures between Sales and Service to ensure all work was completed at a designated time and delivery process was flawless.

-Trained new employees on proper protocols and customer service standards.

-Assisted in recruiting, hiring and training of team members.

-Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

-Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Developed estimates by costing materials, supplies and labor.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using confidence and understanding to provide effective resolution.
• Escalated incidents to next level to remain compliant with company's standards and procedures.

• Increased sales by offering advice on purchases and promoting additional products.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Attended advanced training sessions and conferences to increase product knowledge and productivity.

• Managed day-to-day business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Created and monitored promotional approaches to increase sales and profit levels.
• Reconciled daily sales, returns and financial reports.
• Maintained up-to-date administrative records to monitor operational conditions.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Conducted training sessions to educate employees on best practices and procedures.
• Resolved conflicts promptly to promote positive environment.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Transformed underperforming teams into productive, profitable teams.
• Planned operations to meet established schedules, factoring in order demands and business forecasts.
• Brought in exceptional candidates to boost team productivity and operational efficiency.