Bradley Williams
Bluffton,SC
Summary
Served the Department of Veterans Affairs (VA) as a contractor for over 14 years supporting the Office of Information Technology (OIT), 12 years in a remote capacity. Provided direct Project / Program Management support to GS-14 and GS-15 Federal employees. Programs supported were VA Identity and Access Management (IAM), VA / Department of Defense (DoD) Integration of Electronic Health Records (iEHR), Office of Research and Development (ORD). Resolved Identity and Access Management (IAM) data quality issues for the VA Enterprise, primarily for Veterans Healthcare Administration (VHA) employees who were unable to access applications that were mission critical to providing health care to Veterans. Utilized Project / Program Management methodologies utilized including Waterfall, Agile (including SAFe), and DevSecOps, to provide comprehensive Project Management Office (PMO) support resulting in mission completion. Utilized Operations and Maintenance (O&M) skills to ensure developed products functioned as designed.
Overview
21
21
years of professional experience
Work History
Senior Program Analyst
GovCIO
08.2023 - 08.2024
- Provided direct Project / Program Management support to the VA GS-14 Software Product Manager (SPM) served as their representative on a weekly basis, and regularly served as the back-up SPM in their absence
- Served as the second in command of the DEAN Product Line (PLM) Management contract team providing Project Management Office (PMO) support to VA ORD
- Served as a liaison between the business community and the VA Office of Information and Technology (OIT) to ensure that ORD software met the business requirements of healthcare researchers and the business office
- Utilized Agile Methodology to document and prioritize DEAN PLM tasks, document risks and associated mitigation plans, perform workload planning, backlog refinement, and other program management activities, primarily in the Atlassian Jira platform
- Served as meeting facilitator for internal and collaborative meetings and also as the back-up Scrum Master
- Primary SPM point of contact for multiple ORD software applications
- Produced the Research and Development Computer Center (RDCC) Overview presentation which was presented to ORD senior management and business stakeholders
Senior Program Analyst
TISTA Science and Technology Corporation
06.2022 - 08.2023
- Provided direct Project / Program Management support to the VA GS-14 Software Product Manager (SPM) served as their representative on a weekly basis, and regularly served as the back-up SPM in their absence
- Served as the second in command of the DEAN Product Line (PLM) Management contract team providing Project Management Office (PMO) support to VA ORD
- Served as a liaison between the business community and the VA Office of Information and Technology (OIT) to ensure that ORD software met the business requirements of healthcare researchers and the business office
- Utilized Agile Methodology to document and prioritize DEAN PLM tasks, document risks and associated mitigation plans, perform workload planning, backlog refinement, and other program management activities, primarily in the Atlassian Jira platform
- Completed 17 Standard Operating Procedure (SOP) documents required for VA software Authority to Operate (ATO), resulting in a 3 year ATO being granted for the Million Veteran Program, Recruitment and Enrollment (MVP RNE) product
- Primary SPM point of contact for multiple ORD software applications
Program Analyst
SAIC
12.2013 - 07.2022
- Collected and reported Enterprise incident and varied IAM program metrics, including calculation of service availability and other program metrics requested by management
- Generated documentation including Enterprise and project specific Knowledge Documentation, Standard Operating Procedures (SOP), policy documents, End User Guides, and other technical documents
- Developed and distributed Enterprise level communications to thousands of partner application management and end users, including notification of planned and unplanned maintenance, certificate updates, and any other operations and maintenance related information
- PMO manager for the Operations and Maintenance (O&M) team with configuration management, tracking development and deployment action items in VA mandated tracking applications, lower environment support, customer communications, and other ad hoc support as needed
- Served as the IAM Data Quality Team Manager and managed a staff of highly specialized Tier 3 technicians and Tier 1 / Tier 2 technicians, as well as mitigating simple to highly complex identity data quality issues for a total end user population of over 70 million Veterans, approximately 500,000 VA employees and contractors, and all other end users who do business with VA
- Performed initial root cause analysis and triage of all reported incidents, served as the program point of contact for Major Incident Management (MIM) for all High Priority Incident (HPI) and Critical Priority Incident (CPI) troubleshooting
Project Management Specialist
SAIC
Arlington, USA
08.2010 - 12.2013
- As the Risk manager, identified and escalated project and program risks and issues, facilitated weekly risk review meeting, maintained the iEHR Risk Register, and the developed mitigation strategies and action plans
- As the Action Officer, maintained and tracked a large list of action items for two projects
- As the Customer Relations Coordinator primary point of contact between the iEHR Clinical Capabilities (User Experience, Pharmacy, Laboratory, and Immunizations) and the IAM technical teams, reviewed existing business requirements and documented new requirements
- Provided direct Project / Program Management support to the VA IAM Portfolio Director (GS-15), which included daily meetings with the Director to review new business, provide updates on various tasks and deliverables, assist in identification and documentation of business requirements, and working with development staff to develop technical solutions
- As the program Action Officer, tracked and requested updates for action items assigned by the Director to government and contract staff
- Compiled and presented the VRM - IAM Weekly Status Report and the monthly Office of Information and Technology (OI&T) Project Management Accountability System (PMAS) Dashboard update
- Served as the Change Manager documenting and tracking software enhancements and deployments
- Developed and maintained modes of communication, such as Active Directory (AD) distribution group management, between various audiences from colleagues to senior and executive management
Junior Project Manager
Comprehensive Health Services Inc.
Reston, VA
08.2009 - 03.2010
- Provided general healthcare IT project management and administrative support on various projects for a large diagnostic testing company with commercial and federal clients
Client Service Administrator
Comprehensive Health Services Inc.
Reston, VA
08.2006 - 08.2009
- Utilized proprietary healthcare software to facilitate and manage results for Pre-Employment, Random, Post Accident, and Reasonable Suspicion drug screens, pulmonary function tests, blood screens, and other diagnostic tests
Customer Service Supervisor
NeighborCare Pharmacy
Alexandria, VA
01.2004 - 08.2006
- Supervised a customer service department at a busy durable medical equipment office and acted as an assistant respiratory therapist (RT) as needed
Education
Bachelor of Arts - Psychology
Roanoke College
Salem, VA05.2000
Skills
- Project/Program Management
- Change Management
- Business Requirements
- Enterprise Communications
- Scrum
- SDLC
- Meeting facilitation
- Agile - SAFe Methodology
- Waterfall
- Operations and Maintenance
- Major Incident Management
- Scrum Master
- Strategic Communications
- Staff training
- Business analysis
- ServiceNow
- Jira
- Microsoft Office
- SharePoint
- GitHub
- Proprietary VA software
- Customer service
- Help desk management
- Data Quality
- Risk management
- Strategic planning
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Senior Program Analyst
GovCIO
08.2023 - 08.2024
Senior Program Analyst
TISTA Science and Technology Corporation
06.2022 - 08.2023
Program Analyst
SAIC
12.2013 - 07.2022
Project Management Specialist
SAIC
08.2010 - 12.2013
Junior Project Manager
Comprehensive Health Services Inc.
08.2009 - 03.2010
Client Service Administrator
Comprehensive Health Services Inc.
08.2006 - 08.2009
Customer Service Supervisor
NeighborCare Pharmacy
01.2004 - 08.2006
Bachelor of Arts - Psychology
Roanoke College
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