Bradley Williams

~ Software and General PC/Electronic maintenance and upkeep

~ Answer incoming calls as needed

~ Proficient in: Salesforce, TalkDesk, TSYS, SendGrid, UKG, BeyondTrust for remote desktop access, Windows Suite

~ Help entry level and new agents on support tickets during active calls

~ Assist owners and mangers in the car wash industry with daily/annual reports, promotions, membership and security

~ Manage escalated cases and escalating cases or bugs to developer team

~ Set the pace and manage the weekend crew where managerial and supervisor support is limited

~ Operated pallet jacks for efficient material transport within facility.

~ Operated SAP for shipping and receiving on dock

~ Conducted inventory audits to ensure accurate stock levels for ultrasound products.

~ Reached daily and quarterly quotas.

~ Operated heavy machinery to assist with basement waterproofing projects.

~ Collaborated with team members to execute efficient site clean-up and debris removal.

~ Maintained safety protocols while handling construction tools and materials on-site such as vinyl.

~ Mix cement, read tape measurer, heavy lifting, power tool expertise.

~ Assisted in the installation of drainage systems, ensuring proper water management solutions.