Bradley Yeager
Woodbridge,VA
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. lifeguard manager with background monitoring pool activities and managing employee performance for safe and enjoyable pool atmosphere. Successful at resolving problems and addressing concerns quickly to prevent safety issues, maintain facility and enhance experiences for guests. Strong knowledge of CPR and first aid techniques and training methods. Focused cook with expertise preparing meals for customers in busy establishments. Versatile professional with experience in food safety, supply management and plating. Courteous and bilingual with excellent multitasking and presentation skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
All American Steakhouse And Sports Theater
Manassas, VA
10.2023 - Current
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Took reservations over phone and in person.
- Greeted guests upon arrival and provided them with menus.
- Provided excellent customer service by anticipating customer needs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Communicated with servers about new tables, changes in food availability and customer comments.
Lifeguard Manager
Continental Pools
Woodbridge, VA
05.2023 - 08.2024
- Investigated customer complaints regarding safety violations or any other incidents reported by patrons or staff members.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Recognized swimmers in need of assistance and acted quickly.
- Taught team pool and deck safety rules and procedures.
- Reviewed accident prevention plans on a regular basis to identify areas where additional training may be required.
- Oversaw equipment storage space by assigning cleaning and organizing duties.
- Communicated regularly with pool supervisors to ensure compliance with regulations and guidelines set forth by local authorities.
- Examined recreational equipment for signs of damage and potential safety risks.
- Reviewed supplies inventory regularly and reordered when stock ran low.
- Monitored surrounding environment constantly to watch for potential risks.
- Compiled incident reports detailing any accidents or injuries occurring within the facility in accordance with legal requirements.
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
Cook
Skrimp Shack
Woodbridge , VA
08.2022 - 05.2023
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Grilled and deep fried various foods from meats to potatoes.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Made meals in accordance with company standards and requirements.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Supervised and trained kitchen staff on proper preparation techniques.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
Education
High School Diploma -
Forest Park High School
Woodbridge, VASkills
- Team Collaboration
- Reservations Management
- Telephone Reception
- Server Support
- Customer Service
- Reservation Coordination
- Guest Relations
- Reservations
- Complaint Handling
- Guest Engagement
- Guest Seating
- Restroom Servicing
- Sanitation
- Order Verification
- Dish Preparation
- Food Presentation
- Surface Cleaning
- Food Handling
- Frying
- Grilling
- Supply Restocking
- Positive and Professional
- Focused and Disciplined
- Cutting and Slicing Techniques
- Ingredient Inspection
- Cleaning and Sanitation
Certification
- CPR Certified
Timeline
Host
All American Steakhouse And Sports Theater
10.2023 - Current
Lifeguard Manager
Continental Pools
05.2023 - 08.2024
Cook
Skrimp Shack
08.2022 - 05.2023
High School Diploma -
Forest Park High School
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