Bradley Blosser
Vancouver,WA
Summary
Dynamic marketing and customer service professional with a proven track record in the Insurance Industry, and enhancing client satisfaction and retention through exceptional relationship building and strategic market research. Skilled in leveraging social media marketing to exceed targets, excelling in team collaboration and time management, driving successful outcomes and fostering long-term business relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Marketing Assistant
Kris Green State Farm Agency
03.2023 - 09.2023
- I had the responsibility of opening the agency in the morning.
- I researched their policies and made recommendations as appropriate to exceed their expectations.
- I received 50-150 calls per day on average
- I actively listened to clients to ascertain their true need and made consultative recommendations based on those gaps.
- I ensured accurate policy updates and customer data utilizing State Farm CRM tools.
Account Manager/Business Development
Health IQ Insurance Solutions
08.2022 - 12.2022
- Managed 50-100 complex customer and prospect calls daily.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Customer Care Associate
Freedom Mortgage Corporation
04.2021 - 02.2022
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Provided exceptional service by consistently meeting or exceeding key performance indicators.
- Maintained good call control to quickly uncover questions and keep call times low.
- Participated in weekly meetings with management teams regarding goals progress updates.
- Managed 40-100 calls a day providing excellent customer support and active listening and practicing empathy.
Medicare Insurance Agent
Quantum 3 Media
03.2020 - 02.2021
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
- Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.
- Increased overall efficiency by implementing time-saving strategies for managing daily tasks and client followups.
- Contributed to a positive work environment through proactive collaboration and open communication with colleagues and management staff alike.
- Developed a loyal client base by fostering trust and rapport with each individual, leading to numerous referrals and long-term business relationships.
- Maintained thorough records of all interactions with clients, facilitating seamless follow-up communications as needed.
- Provided exceptional customer service by promptly addressing questions or concerns during the entire enrollment process.
- Leveraged strong problem-solving skills to address complex client inquiries and resolve issues in a timely manner.
- Ensured compliance with federal guidelines when assisting clients in selecting appropriate Medicare plans.
Education
Technology Communications Management
DeVry University
Portland, ORSkills
- Relationship Building
- Social Media Marketing
- Customer Engagement
- Social Media Platforms
- Market Research
- Time Management
- Team Collaboration
- Online and traditional marketing
- Marketing Strategies
- Flexible and Adaptable
- Customer Service
- Trends Research
Certification
- Property & Casualty, Life & Health License - 15 + years
Timeline
Marketing Assistant
Kris Green State Farm Agency
03.2023 - 09.2023
Account Manager/Business Development
Health IQ Insurance Solutions
08.2022 - 12.2022
Customer Care Associate
Freedom Mortgage Corporation
04.2021 - 02.2022
Medicare Insurance Agent
Quantum 3 Media
03.2020 - 02.2021
Technology Communications Management
DeVry University
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