Bradley Joseph Struble
Summary
Customer service oriented Human Resources Specialist who is a self-starter with excellent analytical, organizational and project management skills. Creative problem solver with emphasis in areas of employee relations and customer service. Strong leader who values a collaborative, team environment. Employee management experience with a focus on small team collaboration.
Overview
22
22
years of professional experience
Work History
Human Resources, Services Associate
The Pennsylvania State University
02.2019 - 04.2024
- Served as committee chair to advance a positive employee culture and belonging. Mentored junior committee members to foster professional development and positive workplace culture.
- Partnered with Operational Excellence team to develop and refine customer satisfaction survey pilot in support of Human Resources' strategic plan.
- Led project team to develop customer service survey initiative project to present to Sr. leadership to measure overall customer satisfaction.
- Served senior member of Human Resources, Shared Services team by training new hires, answering coworkers' questions and encouraging adherence to company policies.
- Assisted in conducting employee benefit orientations to promote understanding of coverage and options.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction.
- Resolved issues and inquiries from benefit plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into HRIS.
- Provided support during annual open enrollment periods, facilitating employee selection of appropriate benefit plans.
- Provided expert guidance to employees during life events impacting their benefits eligibility or coverage needs, ensuring seamless transitions.
- Educated employees about employer-sponsored pension plans or other available options regarding their future retirements plans.
- Analyzed HR requests and inquiries and create resolutions that align with the HR service strategy.
- Responded to employee inquires via HR Services phone line and email inbox regarding benefits, retirement, leave of absence, on boarding, compensation and recruiting.
- Communicated information, guidance, and directions to employees and HR personnel clearly in both verbal and written forms.
- Facilitated the redirection of inquiries by communicating clearly with both parties involved.
Human Resources Specialist
Glenn O. Hawbaker Inc.
08.2017 - 12.2017
- Supported a team of eight Human Resources employees at all levels, including executive leadership.
- Thoroughly explained the employee handbook during new employee orientations.
- Conducted company orientation presentations to newly hired employees.
- Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
- Reviewed federal and state laws to confirm and enforce company compliance.
- Recruited for various positions across multiple sites in Pennsylvania and Ohio.
- Maintained an accurate recruiting tracking system.
- Created and modified job descriptions within all departments.
- Created and managed confidential personnel records.
- Conducted benefits administration for benefit-eligible employees.
- Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Communicated the company policies to new and current employees.
- Assisted management with presentations for executive leadership and communications meetings.
- Drafted internal announcements and sent them in a timely manner.
- Offered necessary referral support for the Employee Assistance Program.
- Facilitated necessary training in cooperation with mid-level management and employees to ensure company and legal compliance.
- Coordinated regional open enrollment benefits meetings.
Talent Acquisition Manager
Manpower Staffing Incorporated
08.2016 - 07.2017
- Managed franchise talent acquisition strategy across 5 separate geographic markets.
- Implemented an effective advertising and marketing strategy in attracting and retaining talent.
- Directed strategic initiatives to achieve building of talent pools and requisition placements.
- Sourced qualified candidates for various requisitions in multiple industries and fields of employment via: social media, strategic partnerships, advertising and career fairs.
- Organized and attended off and on-site recruiting events such as: career fairs, sales meetings and client account meetings.
- Made daily candidate recommendations to recruiting staff including temporary and direct hire opportunities.
- Led direct hire and permanent placement staffing agenda.
- Served as mentor to junior team members.
- Contact new and existing customers to discuss how specific talent placement can meet their needs.
- Generated new sales opportunities through direct and telephone selling and emails.
- Collaborated with account executives to penetrate new accounts and identify potential customers.
- Leverage existing network of contacts and associates with new commercial prospects.
Recruiter
Manpower Staffing Incorporated
08.2016 - 11.2016
- Recruited for various positions across multiple sites in Pennsylvania.
- Managed all aspects of the employee life cycle process, including on and off boarding.
- Developed creative recruiting strategies that met anticipated staffing needs.
- Recruited for various positions across multiple sites in office region.
- Communicated the duties, compensation, benefits and working conditions to all potential candidates.
- Managed all phases of recruitment, including defining hiring management needs and posting available positions.
- Contacted all job applicants to inform them of their application status.
- Researched and recommended new sources for candidate recruiting.
- Maintained an accurate candidate tracking system.
- Managed all aspects of the employee life cycle process, including on and off boarding.
- Assessed associate performance and issued disciplinary notices.
- Conducted reference and background checks on all job applicants.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Human Resources/Recruiting Intern
Schoolwires Inc
07.2014 - 01.2015
- Coordinated with hiring managers and recruiting firms to meet staffing needs and initiatives in hiring 6 new full-time positions.
- Utilized on-line recruiting services and social media in researching and contacting qualified candidates.
- Maintained contact networks with recruiting firms to source qualified candidates.
- Provided assistance with applicant background checks and reference checks.
- Updated and maintained company applicant tracking system.
- Conducted interview feedback agendas during interviewing processes to identify top candidates.
- Maintained and updated organizational flow chart using OrgPlus software.
- Analyzed and interpreted employee benefits data to ensure billing compliance.
- Assisted with all on-boarding and new-hire processes.
- Updated and maintained company Human Resource functions on company intranet system.
- Maintained and updated confidential employee files including: performance management, e-verify, and all other personnel files.
- Conducted EEO audit in compliance with government regulations.
- Furnished administrative support and advice to human resources staff as required.
Bar Manager
The Hotel State College
08.2002 - 04.2016
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Determined business needs by acquiring client feedback for process improvements.
- Improved customer service rankings by resolving issues quickly and accurately.
- Consulted with managers to organize special events and promotions.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing improvement over prior onboarding process.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Sourced top-quality candidates to fill key roles.
- Set company culture, facilitated communication and built cohesion between team members.
- Built business to increase customer base by implementing effective marketing and customer engagement plans.
- Tracked and analyzed profitability and key metrics of sales revenue and per-person spending to improve overall profitability.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Bachelor of Science - Labor And Employment Relations
The Pennsylvania State University
University Park, PA05.2015
Skills
- Workday HCM
- Neocase Software
- Microsoft 365
- Learning Resource Network Software
Timeline
Human Resources, Services Associate
The Pennsylvania State University
02.2019 - 04.2024
Human Resources Specialist
Glenn O. Hawbaker Inc.
08.2017 - 12.2017
Talent Acquisition Manager
Manpower Staffing Incorporated
08.2016 - 07.2017
Recruiter
Manpower Staffing Incorporated
08.2016 - 11.2016
Human Resources/Recruiting Intern
Schoolwires Inc
07.2014 - 01.2015
Bar Manager
The Hotel State College
08.2002 - 04.2016
Bachelor of Science - Labor And Employment Relations
The Pennsylvania State University
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