Conduct in-depth analysis of flagged transactions to detect fraud and mitigate risk
Collaborate with internal teams to develop and refine fraud prevention procedures
Document investigative findings and recommend process improvements to enhance fraud detection
Analyze transaction trends to identify emerging fraud patterns and prevent financial losses
Facilitate team discussions to optimize workflow and improve business execution strategies.
Drive continuous improvement in fraud detection systems through data-driven insights and strategic pattern analysis
Wells Fargo
Everyday Banking Customer Service
06.2018 - 08.2019
Provided financial guidance to customers, improving satisfaction and retention
Referred customers to appropriate banking solutions based on needs assessment
Analyzed transaction errors and assisted in resolving financial discrepancies
Maintained compliance with internal procedures to ensure regulatory adherence
EZ PASS
Production Clerk
11.2017 - 06.2018
Managed office documentation, ensuring accuracy and compliance with procedures
Handled data entry, reporting, and process improvements to streamline operations
Maintained confidentiality in processing sensitive business documents
Facilitate team discussions to optimize workflow and improve business execution strategies
Drive continuous improvement in fraud detection systems through data-driven insights and strategic pattern analysis
Education
High School Diploma - Business
Alleghany High School
Skills
Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulations
Perform advanced, comprehensive reviews of multiple types of documentation and credit approval templates
Identify risks and problem areas and recommend improvements
Research risks and develop solutions for problems identified
Provide support for exam management activities and any other initiatives as needed
Mentor less experienced staff and assist with their development
Communicate overall process or transaction quality
Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies
2 years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Good analytical skills with high attention to detail and accuracy
Intermediate Microsoft skills
Experience with SharePoint and Adobe
Excellent verbal, written, and interpersonal communication skills The ability to research and compile critical operational data
Investigations Specialist I at Investigations Specialist I, Buyer Abuse FraudInvestigations Specialist I at Investigations Specialist I, Buyer Abuse Fraud
Member Service Representative IV at CCO Fraud and Digital Advanced, Fraud, Navy FederalMember Service Representative IV at CCO Fraud and Digital Advanced, Fraud, Navy Federal
Wells Fargo Junior Investment Club Participant at Wells Fargo & 100 Black MenWells Fargo Junior Investment Club Participant at Wells Fargo & 100 Black Men