Bradly Mullins
Norton
Summary
Sales advisor with over 20 years of experience in customer service, including hiring and training, supervising employees, and helping store managers to improve employee performance. Currently working with the public, handling multiple customer interactions per day, giving friendly and polite service to ensure customer retention. Able to work well independently and in a team.
Overview
22
22
years of professional experience
Work History
Sales Advisor
Crutchfield
01.2023 - Current
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Asst. Manager
FasMart
08.2010 - 01.2023
- Assist Store Manager in all aspects of the store.
- Assist in recruiting, training and developing store staff.
- Provide performance and motivational feedback to employees.
- Assist in preparing work schedules.
- Assist in maintaining in-stock expectations through ordering and stocking.
- Maintain a clean and safe store environment.
- Assist in controlling key expense lines.
- Submit timely and accurate store reports on the Manager's day off.
- Supervise a store team consisting of 8 to 15 staff members.
- Promote and ensure a safe environment for customers and store team members.
- Implement and execute all company sales programs.
Customer Service Rep.
Sykes
10.2008 - 07.2010
- Demonstrate your ability to use a computer
- Handle inbound service calls
- Troubleshoot and strive to resolve the issue.
- Understand and strive to meet or exceed metrics while providing excellent customer service
- Drive customer satisfaction through great service and care
- Multitask and navigate through multiple systems using dual monitors
Sales Associate
Double Kwik
05.2003 - 10.2008
- Greet customers with specified company greeting and give all customers prompt and courteous service in a friendly manner.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers.
- Maintain knowledge of current promotions.
- Receive and process cash or credit card payment. Operate Point of Sale machines.
- Watch for and recognize security risks and thefts by customers, employees and vendors and know how to prevent or handle within existing company policy. Protect company assets at all times.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Education
Associate Degree - Computer and Electronic Technology
Mountain Empire Community College
Big Stone Gap Va.04-2008
G.E.D -
J.J. Kelly High School
Wise Va.03-1999
Skills
- Strong communication skills - both verbal and written
- Remain calm and courteous, even during times of extreme stress
- Excellent time management skills
- Team member skills as well as team leader skills
Timeline
Sales Advisor
Crutchfield
01.2023 - Current
Asst. Manager
FasMart
08.2010 - 01.2023
Customer Service Rep.
Sykes
10.2008 - 07.2010
Sales Associate
Double Kwik
05.2003 - 10.2008
Associate Degree - Computer and Electronic Technology
Mountain Empire Community College
G.E.D -
J.J. Kelly High School
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