Summary
Overview
Work History
Education
Skills
Timeline
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Bradly Ross

Bryan,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Digital Coach

Walmart
12.2020 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Ecommerce Department Manager

Walmart
08.2019 - 06.2020
  • Assessed, optimized and elevated operations to target current and expected demands
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
  • Performed opening and closing duties as part of management team
  • Followed all safety protocols and company processes and procedures
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Supervised fifty-four full-time and fourteen part-time employees
  • Reduced process gaps, effectively managing and training seventy employees on best practices to ensure optimal productivity
  • Coordinated work schedules and distributed tasks to seventy employees in E-commerce
  • Employed process improvement initiatives within department
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones
  • Delegated work to staff, setting priorities and goals
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management
  • Treated associates with fairness and respect, providing recognition of accomplishments
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Balanced workloads to meet targets without overtaxing employees
  • Coached, trained and mentored new team members and manager trainees
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.

Handyman Assistant

Stewart Industries
05.2015 - 06.2020
  • Moved, secured, loaded and unloaded powered equipment
  • Helped customers complete Painting, Tiling and Yard tasks
  • Adhered to safety policies and procedures to prevent incidents
  • Maintained cleanliness and organization of all customer and employee areas
  • Showed up for shift on time, dressed appropriately and eager to perform all required tasks
  • Assisted Handyman with coordination of daily activities for projects
  • Used picks and shovels to dig, spread and level dirt and gravel.

E-Commerce Personal Shopper

Walmart
09.2017 - 08.2019
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits
  • Assisted customers by finding needed hospitality items and checking inventory for items at other locations
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
  • Listened to customer needs to identify and recommend optimal picking selections
  • Collaborated with others to discuss new growth opportunities
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Handled all delegated tasks, including picking and dispensing.

Education

Some College (No Degree) -

Southern New Hampshire University
Hooksett, NH

High School Diploma -

Mesa Ridge High School
Colorado Springs, CO
05.2019

Skills

  • Training and mentoring
  • QC
  • Rules and regulations
  • Staff development
  • Order processing
  • Departmental activities
  • Supervisor
  • Issue and conflict resolution
  • Customer service
  • Team building
  • Staff Training and Development
  • Schedule Preparation
  • Budget Control
  • Business Planning
  • Employee Coaching and Mentoring

Timeline

Digital Coach

Walmart
12.2020 - Current

Ecommerce Department Manager

Walmart
08.2019 - 06.2020

E-Commerce Personal Shopper

Walmart
09.2017 - 08.2019

Handyman Assistant

Stewart Industries
05.2015 - 06.2020

Some College (No Degree) -

Southern New Hampshire University

High School Diploma -

Mesa Ridge High School

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Bradly Ross