Bradly Stecher
Billings,MT
Summary
Dynamic professional with extensive experience as a Pawnbroker at First National Pawn, excelling in customer service and negotiation. Proven ability to assess item value and maintain security compliance. Strong problem-solving skills and adaptability in fast-paced environments, complemented by effective communication and teamwork orientation. Committed to fostering positive client relationships and enhancing operational efficiency.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
17
17
years of professional experience
Work History
Pawnbroker
First National Pawn
Billings, MT
07.2009 - Current
- Learned proper evaluation techniques for assessing item value and authenticity
- Assisted customers in understanding loan terms and conditions
- Managed inventory through effective organization of items on display
- Supported daily operations by processing transactions accurately and efficiently
- Provided exceptional customer service to foster positive relationships with clients
- Maintained cleanliness and organization in pawnbroker environment for safety compliance
- Adapted quickly to new systems and processes for transaction management
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Prepared all paperwork, checked identifying information and documented transactions.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
Internet Technical Support Representative
Bresnan Communications
Billings, MT
10.2008 - 06.2009
- Troubleshot complex internet connectivity issues, providing effective solutions to enhance customer satisfaction.
- Guided users through software and hardware installations, ensuring seamless integration with existing systems.
- Documented technical support procedures, improving knowledge base for future reference and training purposes.
- Collaborated with cross-functional teams to resolve escalated technical concerns efficiently and effectively.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Utilized advanced problem-solving techniques to identify root causes behind recurring technical concerns, ultimately leading to long-term resolutions benefiting both the company and its clients.
- Used many different types of software to identify and repair customer issues
Education
Sedro-Woolley High School
Sedro-Woolley, WASkills
- Effective communicator
- Teamwork orientation
- Security procedures
- Documentation skills
- Recordkeeping skills
- Problem-solving abilities
- Multitasking
- Reliability
- Adaptability
- Software knowledge
- System configuration
- Operating systems
- Technical troubleshooting
Timeline
Pawnbroker
First National Pawn
07.2009 - Current
Internet Technical Support Representative
Bresnan Communications
10.2008 - 06.2009
Sedro-Woolley High School