Summary
Overview
Work History
Education
Skills
Timeline
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Bradly Stecher

Billings,MT

Summary

Dynamic professional with extensive experience as a Pawnbroker at First National Pawn, excelling in customer service and negotiation. Proven ability to assess item value and maintain security compliance. Strong problem-solving skills and adaptability in fast-paced environments, complemented by effective communication and teamwork orientation. Committed to fostering positive client relationships and enhancing operational efficiency.

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

17
17
years of professional experience

Work History

Pawnbroker

First National Pawn
07.2009 - Current
  • Learned proper evaluation techniques for assessing item value and authenticity
  • Assisted customers in understanding loan terms and conditions
  • Managed inventory through effective organization of items on display
  • Supported daily operations by processing transactions accurately and efficiently
  • Provided exceptional customer service to foster positive relationships with clients
  • Maintained cleanliness and organization in pawnbroker environment for safety compliance
  • Adapted quickly to new systems and processes for transaction management
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Prepared all paperwork, checked identifying information and documented transactions.
  • Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
  • Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
  • Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
  • Resolved customer disputes tactfully and professionally to maintain positive customer experiences.

Internet Technical Support Representative

Bresnan Communications
10.2008 - 06.2009
  • Troubleshot complex internet connectivity issues, providing effective solutions to enhance customer satisfaction.
  • Guided users through software and hardware installations, ensuring seamless integration with existing systems.
  • Documented technical support procedures, improving knowledge base for future reference and training purposes.
  • Collaborated with cross-functional teams to resolve escalated technical concerns efficiently and effectively.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Utilized advanced problem-solving techniques to identify root causes behind recurring technical concerns, ultimately leading to long-term resolutions benefiting both the company and its clients.
  • Used many different types of software to identify and repair customer issues

Education

Sedro-Woolley High School
Sedro-Woolley, WA

Skills

  • Effective communicator
  • Teamwork orientation
  • Security procedures
  • Documentation skills
  • Recordkeeping skills
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Adaptability
  • Software knowledge
  • System configuration
  • Operating systems
  • Technical troubleshooting

Timeline

Pawnbroker

First National Pawn
07.2009 - Current

Internet Technical Support Representative

Bresnan Communications
10.2008 - 06.2009

Sedro-Woolley High School

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Bradly Stecher