BRADLY SWARTZ

Part of a team that were contracted to support Bath & Body Works operations in system software and Controls, I'm the lead Controls technician III for the team

Bath&BodyWorks: 514 Exchange Way, Commercial Point, Ohio

• Diagnosed and repaired complex control systems to ensure optimal performance of automated equipment. (conveyors, Sorters, Printers, Scanners, Networking)
• Trained junior technicians on troubleshooting techniques and safe operational practices for control system maintenance.
• Collaborated with engineering teams to optimize control system designs, improving efficiency of material handling processes.
• Conducted root cause analysis on system failures, leading to improved solutions and reduced recurrence of issues.

• Company Overview: KDC-One is a processing facility that produces shampoos, body wash, liquid soaps, and hand sanitizer with approximately 15 filling lines. These lines fill, label, box and package product for customers with batching tanks and transfer tanks to send to fillers. I handled all the control side of the automation of the equipment (electrical and PLC programming).
• KDC-One is a processing facility that produces shampoos, body wash, liquid soaps, and hand sanitizer with approximately 15 filling lines. These lines fill, label, box and package product. I handled all the control side of the automation of the equipment (electrical and PLC troubleshooting and programming).

• Supervise a team of maintenance personnel ensuring maintenance of all automation of the e-commerce facility. Equipment; material handling equipment, sorters, robots, packaging.
• Conducted routine inspections of machinery, identifying potential issues before escalation.
• Maintained accurate records of repairs and service history for operational transparency.
• Supervised maintenance operations, ensuring compliance with safety protocols and company standards.
• Diagnosed and resolved equipment malfunctions, minimizing downtime across systems.

• Maintaining base-building and material handling conveyor systems for Amazon Assortment Facilities.
• Diagnosed technical issues, implementing effective solutions to enhance operational efficiency.
• Trained new technicians on best practices for equipment handling and safety protocols.
• Led troubleshooting efforts during system failures, coordinating with cross-functional teams for resolution.

• Traveled to customer sites servicing or installing new equipment. Filling equipment, (Bag in a box type products) servicing.
• Developed service reports outlining repair procedures and equipment status, improving communication with stakeholders.
• Managed customer relationships by providing timely support and solutions for technical inquiries, enhancing satisfaction levels.
• Implemented safety protocols during field operations, ensuring compliance with industry regulations and company standards.

• Traveled to customer sites servicing or installing new equipment. Box Erectors, Trayformers, Case Packers, Meta Machines and Top Sealing equipment. Trained Personnel on all equipment. Worked as a lead on many projects with outstanding satisfaction from customers.
• Diagnosed and repaired equipment issues to ensure optimal performance and minimize downtime.
• Conducted routine maintenance checks on machinery to enhance reliability and efficiency.

• Traveled to Customers locations servicing Food processing and Packaging machinery.
• Collaborated with cross-functional teams to implement service solutions tailored to customer needs.
• Managed inventory of replacement parts, ensuring availability for timely repairs and servicing.
• Developed comprehensive service reports detailing repair activities and recommendations for future maintenance.
• Responded quickly to emergency maintenance requests for timely on-call support.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Installed new equipment and explained operation and routine maintenance protocols to customers.

• Traveled to customer’s location Servicing Flexo Web printing machines, Installing and training for the label Industry.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Established positive customer relationships by providing punctual, cost-effective solutions.