Brady Allen
Salt Lake City,Utah
Overview
6
6
years of professional experience
Work History
Department Manager
H&M
09.2021 - Current
- Built a reputation as a dependable and approachable associate, consistently delivering exceptional customer service
- Assisted customers with a positive and engaging attitude, ensuring an elevated shopping experience
- Managed cash operations with precision, ensuring accuracy and smooth transactions in a fast-paced environment
- Worked collaboratively with team members to create visually appealing merchandise displays, enhancing the store's atmosphere and boosting customer satisfaction
- Implemented safety protocols and loss prevention strategies, contributing to a secure environment for both customers and staff
- Trained new employees, fostering a positive work culture and ensuring a high standard of service delivery
Mentor
Salt Lake City Science Education
09.2023 - 06.2024
- Created a comfortable and supportive environment for LGBTQ+ adolescents, encouraging open and sensitive discussions
- Developed and implemented a curriculum focused on communication and interpersonal skills, promoting collaboration and understanding among participants
- Worked closely with individuals from diverse backgrounds, demonstrating empathy, patience, and strong listening skills-valuable traits for customer interaction
Shift Lead
Zupas
09.2020 - 09.2021
- Led a team to ensure exceptional customer service and maintain a high level of guest satisfaction in a fast-paced dining environment
- Resolved customer issues promptly and professionally, ensuring every guest had a positive experience
- Coordinated daily operations and shift schedules, optimizing efficiency and ensuring the team's success in meeting customer needs
- Demonstrated multitasking skills while maintaining a calm and approachable demeanor in high-pressure situations
Key Holder
Rocky Mountain Chocolate Factory
08.2019 - 08.2020
- Provided excellent customer service by assisting with product selections and ensuring customer needs were met with a positive attitude
- Maintained a professional and welcoming environment, establishing rapport with customers and fostering repeat business
- Promoted teamwork and supported colleagues, maintaining high morale and ensuring that customers received the best service possible
Education
Bachelor of Science - Gender Studies
University of Utah
05.2024
Bachelor of Science - Psychology
University of Utah
05.2024
Skills
- Customer Service Excellence
- Effective Communication
- Team Collaboration
- Conflict Resolution
- Multitasking & Efficiency
- Cash & Transaction Management
- Safety & Security Protocols
Timeline
Mentor
Salt Lake City Science Education
09.2023 - 06.2024
Department Manager
H&M
09.2021 - Current
Shift Lead
Zupas
09.2020 - 09.2021
Key Holder
Rocky Mountain Chocolate Factory
08.2019 - 08.2020
Bachelor of Science - Gender Studies
University of Utah
Bachelor of Science - Psychology
University of Utah
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