Brady Andersen
Sioux Falls,SD
Summary
Detail-oriented telephony professional with experience in voice services, Hosted PBX support, call routing, and system testing. Experienced in supporting implementations, resolving service issues, documenting work, and working with internal teams, vendors, and carriers. Brings strong telephony knowledge with hands-on experience in deployment and rollout support.
Overview
5
5
years of professional experience
Work History
Voice Services Technician
SDN Communications
Sioux Falls, South Dakota
02.2022 - Current
- Configure, provision, and maintain a Hosted PBX platform supporting voice services across multiple telecommunications organizations.
- Administer and troubleshoot Ribbon SBCs for call routing, SIP trunking, and enterprise voice service delivery.
- Design, configure, and support call flows and call routing changes, including implementation and testing to ensure accurate voice traffic handling and service delivery.
- Support telephony implementations, service changes, and platform enhancements across customer and member voice environments.
- Diagnose and resolve complex SIP, call flow, routing, and network issues using tools such as Wireshark and nsdebug.
- Participate in testing, validation, and rollout of new voice platform capabilities, including voice transcription and call analysis features.
- Supported a Microsoft Teams VoIP integration initiative through testing, coordination, deployment support, and follow-up on implementation tasks.
- Help coordinate telephony projects and service changes by documenting work, tracking issues, and supporting testing and implementation activities.
- Work with vendors, carriers, and internal teams to resolve service issues and support telephony upgrades.
Education
Associate of Applied Science - WiFi Broadband Technologies
Mitchell Technical College
Mitchell, SD05-2022
Skills
- Telephony Troubleshooting
- Voice Service Delivery
- Hosted PBX Administration
- Call Flow Configuration
- Call Routing and Testing
- Network Diagnostics
- System Testing and Validation
- VoIP Support
- Cross-Functional Collaboration
- Issue Tracking and Documentation
Timeline
Voice Services Technician
SDN Communications
02.2022 - Current
Associate of Applied Science - WiFi Broadband Technologies
Mitchell Technical College