Brady Anderson

Wausau,WI

Summary

Knowledgeable and reliable Field Service Engineer with top strengths in technical diagnostics, troubleshooting and customer relationship building. Skilled in maintaining an excellent level of customer satisfaction, controlling inventory and providing technical support to customers and team engineers. Fast learner with a strong technical and problem solving background.

Overview

years of professional experience

Work History

Field Service Engineer

Roche Diagnostics Corporation

Wausau, WI

01.2017 - Current

Performed onsite installation, modification and maintenance of chemistry analyzers. Pre and Post Analytics Automation/Assay Diagnostics with Robotic Sample Refrigeration.
Scheduled service calls/dispatches according to customer location and urgency of need. Territory-Central and Northern Wisconsin and Upper Michigan.
Hospital and Clinic knowledgeable, respectful to customers and policies.

Service Manager

Blue Dolphin Wash Technology

Green Bay, WI

09.2012 - 01.2017

Met with customers to discuss service needs and offer available solutions.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Met with customers to discuss service needs and develop effective and practical solutions.
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Field Service Technician

Washworld

Depere, WI

09.2001 - 09.2012

Installed new equipment and explained operation and routine maintenance protocols to customers.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Managed on-site and off-site installation, repair, maintenance and test tasks.
Followed safety procedures to avoid injuries in field.

Education

Associate In Electronics Engineering Technology - Electronic Operations And Warfare

Community College of The Air Force

Montgomery, AL

01.1999

Skills

Team Player-Always Willing to Learn and Help
Critical/Outside Of The Box Thinker
Military Background-Air Force Electronic Warfare Systems Specialist
Robotics(Denso with Ultra-Filtered Compressor)
Superior Installations/Quality Work Respected By Peers(Instrument Leveling, Ultra-Clean Cable/Fluidic Routing, Clean and Organized Work Area)
Automation Competency(Retro-Reflective Sensors, Cameras, Conveyors, Belt Lines, Bearings, Gearboxes, Light Curtains, Proximity Switches, Amplifiers, Pressure Sensors, Emergency Stop Circuitry)
Computer Knowledge/Instrument Repair(Firewalls, Routers, Switches, Hard Drives, Software Upgrades)
Electronics/Fluidics Schematics Proficient(Circuit Boards, Relays, Switches, Splicing/Crimping, Testing, Soldering, Sensors, Potentiometers, Fiber Optics, Load Cells Solenoid Valves, Check Valves, Vacuum Pumps)
Pneumatic Systems(Danfoss, Hitachi, Lex-Air)

Programmable Logic Controllers/Frequency Drives(AB, Siemens, ABB, Rockwell)
Hydraulic Systems and Compression Fittings/Crimping/Stainless Steel Tube Bending
Chemistry(Mixing, Pipetting, Precision, Accuracy, Sampling)
Telephone Support/Remote Diagnostics
Inventory Control Processes(Excel, Google Drive, Tableau, FedEx Knowledgeable)
Operating Practices Under FDA Regulations
On Call Schedule with Loyalty to That Schedule
Accountable/Reliable/Common Sense
Adaptive to Positive Change and Technology

Timeline