Brady Austin Lewis
Conway,AR
Summary
IT professional with a strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Overview
8
8
years of professional experience
Work History
Packing & Warehouse Associate
Elite Core
09.2024 - 04.2026
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded merchandise onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks, and straddle stackers.
- Helped train new employees in safe practices and warehouse procedures.
Tyson Global Service Desk Technician
GDH Consulting
Rogers, AR
11.2020 - 05.2023
- Reset passwords in WMS, Windows, and OKTA.
- Created tickets with Box Office ticketing software through help desk phone calls, Box Office support chat, and Teams chat
- Sent tickets to the required team for issues within the specific apps.
- Worked with MS Office / MS Office 365
- Worked within Dameware and ServiceNow
- Part time trainer for new employees
- Tyson Foods Global Service Desk
Student Technician
College of the Ozarks
Point Lookout, MO
08.2019 - 05.2020
- Imaged computers
- Worked with MS Office / MS Office 365
- Installed software and troubleshot PCs remotely using SCCM
- Set up lab computers, printers, monitors, projectors, and TVs
IT Intern
Kanakuk Kamps
Branson, MO
03.2018 - 01.2019
- Reformatted computers with Windows 10 and installed software
- Ran and troubleshot network wiring from computers and phones to switches
- Answered help desk calls, entered and tracked them using Spice works help desk software
- Set up computer workstations, printers, monitors, and phones.
- Programmed credit card scanners
- Installed additional RAM in computers
Education
Bachelor of Science - Business Administration General Emphasis,
College of The Ozarks
Point Lookout, MO05-2020
Minor - Computer Information Systems
College of The Ozarks
Point Lookout05-2020
Skills
- Microsoft Office Suite
- Java, HTML, C, C, Assembler, COBOL
- Spiceworks and Box Office ticketing software
- Extensive help desk experience
- Basics of database systems
- Experience in Dameware software
- Experience in ServiceNow software
- Experience with MS Office / MS Office 365
Timeline
Packing & Warehouse Associate
Elite Core
09.2024 - 04.2026
Tyson Global Service Desk Technician
GDH Consulting
11.2020 - 05.2023
Student Technician
College of the Ozarks
08.2019 - 05.2020
IT Intern
Kanakuk Kamps
03.2018 - 01.2019
Bachelor of Science - Business Administration General Emphasis,
College of The Ozarks
Minor - Computer Information Systems
College of The Ozarks