Brady Blackwell
Ladera Ranch,California
Summary
Results-driven and highly motivated business management professional with over 4 years of experience in customer service, operations, and sales. Proven track record of enhancing efficiency, driving sales, and delivering exceptional service in fast-paced environments. Demonstrated leadership abilities through successful team management, process improvement, and consistent achievement of performance goals. Skilled at identifying customer needs, optimizing business operations, and cultivating strong client relationships. Passionate about driving organizational success through problem-solving and strategic thinking.
Overview
4
4
years of professional experience
Work History
Management Assistant
Enterprise Rent-A-Car
09.2023 - Current
- Spearheaded daily customer interactions, addressing inquiries, resolving complaints, and proactively providing solutions, resulting in a 15% increase in customer satisfaction over the past quarter
- Assisted in managing a fleet of over 400 vehicles, ensuring optimal availability and minimizing downtime by implementing efficient maintenance and inventory management systems
- Negotiated rental agreements and upsold additional services, contributing to a 20% increase in regional revenue through superior sales strategies and personalized customer service
- Recognized as a top performer in the region, earning 3 Elite Awards and receiving a 10-month consecutive Top Performer accolade for exceeding monthly sales and performance targets
- Led a high-performing team that earned two consecutive Branch Excellence Awards, surpassing all other branches in the region for customer service, sales, and operational efficiency
Customer Service Specialist
NuVinAir
10.2020 - 07.2022
- Delivered vehicle sanitization and odor removal services to a wide range of automotive businesses, improving vehicle cleanliness and client satisfaction
- Cultivated and maintained relationships with the largest rental car companies in the world, boosting client retention and creating new business opportunities
- Monitored customer feedback and identified service improvements, leading to improvements in service quality ratings and a 15% increase in repeat business
- Assisted in developing sales materials and outreach strategies, contributing to an overall 10% increase in regional sales during my tenure
Education
Bachelor's Degree - Business Management
12.2023
Skills
- High-Quality Client Interaction
- Sales & Negotiation
- Operations Management
- Team Leadership
- Analytical Problem Solving
- Payment verification
- Business communications
- Lead generation
- Task delegation
- Paperwork drafting
- Project management abilities
Timeline
Management Assistant - Enterprise Rent-A-Car
09.2023 - Current
Customer Service Specialist - NuVinAir
10.2020 - 07.2022
San Diego State University - Bachelor's Degree, Business Management
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