RoomKey PMS
Brady Candaele
San Luis Obispo,CA
Summary
Young professional with client interaction and communication experience. Proven ability to handle challenges with determination and viciously strong work ethic. Thrives in fast-paced, team environments. Skilled in effectively communicating with professionals at all levels.
Overview
15
15
years of professional experience
Work History
Front Desk Agent
La Quinta Inn & Suites In
San Luis Obispo, CA
09.2024 - Current
- Maintained positive customer interactions by offering warm and professional greetings.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Ensured efficiency in payment processing.
- Maintained a high standard of cleanliness for the lobby area.
- Briefed guests on available hotel amenities and services.
- Securely and accurately recorded information of guests.
Front Desk Manager
Apple Farm Inn
San Luis Obispo, CA
02.2023 - 09.2024
- Greeted and checked in arriving guests to their rooms.
- Streamlined reservation process by effectively responding to calls, emails, and booking accommodations.
- Ensured an attractive and tidy appearance of the front desk area at all times.
- Diligently resolved any emerging discrepancies through proficient execution of cash handling duties, payment reconciliations and efficient management of refunds.
- Trained new staff members on front desk procedures and policies.
- Managed a team of front desk agents, ensuring tasks were completed efficiently and effectively.
- Ensured timely resolution of customer complaints with a positive approach towards guests.
- Streamlined check-out procedures by overseeing room charge verification, payment collection, and receipt issuance.
- Kept up-to-date with the latest hotel services, amenities, and promotions
- Handled employee time sheets, payroll records and miscellaneous administrative documents.
- Leveraged data analysis of guest satisfaction surveys to drive improvements.
- Addressed and resolved customer concerns effectively to ensure high levels of customer satisfaction.
- Enhanced guest satisfaction by overseeing and improving front desk operations, ensuring superior customer service delivery.
- Managed front desk operations to optimize hotel reputation, maximize staff productivity, and streamline operational efficiency.
- Assessed potential hires through interviews, contributing valuable input to AGM for decision-making.
- Scheduling & Inventory
Home Health Aide
Home Instead
Grover Beach, CA
09.2022 - 09.2023
- Aided individuals in performing essential hygiene activities including showering, getting dressed, and maintaining personal appearance.
- Ensured client's well-being through companionship and regular health monitoring.
- Successfully observed and recorded vital signs like temperature, pulse rate, and blood pressure.
- Built solid relationships based on trust with patients, fostering an environment of seamless and high-quality care.
Physical Therapy Aide
Mission Physical Therapy Group
San Luis Obispo, CA
04.2019 - 05.2022
- Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility.
- Supported clients during their prescribed workout regimen.
- Adeptly managed multiple patient responsibilities concurrently, showcasing strong ability to prioritize and optimize time.
- Consistently ensured a hygienic environment by regularly sanitizing and maintaining cleanliness of all surfaces during the entire shift.
- Managed laundry operations including sorting, transitioning, and folding of garments.
- Managed paperwork by filing completed charts after therapist's approval.
Hostess
Buona Tavola
San Luis Obispo, CA
01.2018 - 12.2019
- • Provided warm greetings to guests upon arrival and ensured prompt seating.
- Exhibited exceptional customer engagement skills during interactions.
- Executed tasks involving light cleaning, such as wiping tables and sweeping floors.
- Addressed customer needs promptly and provided excellent customer service.
- Aided servers in bussing tables promptly and efficiently whenever necessary.
- Managed phone orders and coordinated to-go order preparations.
Nanny
Private Household
San Luis Obispo, CA
06.2017 - 06.2018
- Monitored the child's playtime to ensure safety and wellbeing.
Food Prep and Bartending
Taste Catering And Event Planning
San Luis Obispo, CA
05.2013 - 05.2016
- Executed food preparation and cooking services for diverse wedding and event settings.
- Achieved a rapid promotion from kitchen staff to bartender within one month.
- Demonstrated strong leadership by managing the entire service team for various events.
- Demonstrated expertise in client interaction.
- Maintained cohesive team environment with colleagues.
- Demonstrated expertise in efficiently managing a wide range of large-scale occasions including weddings, dinner parties, and corporate events
Lifeguard Instructor
Avila Beach Lifeguard
Avila Beach, CA
01.2010 - 01.2013
- Maintained a secure environment for a specific group of kids during beach activities.
- Obtained CPR certification.
- Developed curriculum for assigned group
- Contributed to the implementation of safety protocols for program competitions.
Education
Associate of Arts - Communications
Allan Hancock College
Santa Maria, CA06-2017
Some College (No Degree) -
Canada College
Redwood City, CASome College (No Degree) - Nursing
Colorado Mountain College
Glenwood Springs, COSkills
- Guest check-in and check-out
- System updates
- Employee Training
- Quality Assurance
- Policy Enforcement
- Hotel reservation systems
- Hospitality services
- Customer Service
- Delegating Work Assignments
- Team building and supervision
- Scheduling and calendar management
Affiliations
- Volunteered at Special olympics
- Participated in serving meals for the homeless during holidays
- Volunteered at soccer summer camp
- Volunteered at canary challenge in redwood city
- Two sport athlete in High school ( Soccer and track )
- participated in club soccer for 10 years
-Earned CIF first team two years in a row
-Voted team captain in high school and club soccer team
- Played on the USA Indoor soccer team
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsPaid time offPaid sick leaveSoftware
Opera Cloud
M3
Languages
English
Native language
Timeline
Front Desk Agent
La Quinta Inn & Suites In
09.2024 - Current
Front Desk Manager
Apple Farm Inn
02.2023 - 09.2024
Home Health Aide
Home Instead
09.2022 - 09.2023
Physical Therapy Aide
Mission Physical Therapy Group
04.2019 - 05.2022
Hostess
Buona Tavola
01.2018 - 12.2019
Nanny
Private Household
06.2017 - 06.2018
Food Prep and Bartending
Taste Catering And Event Planning
05.2013 - 05.2016
Lifeguard Instructor
Avila Beach Lifeguard
01.2010 - 01.2013
Associate of Arts - Communications
Allan Hancock College
Some College (No Degree) -
Canada College
Some College (No Degree) - Nursing
Colorado Mountain College
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