Brady Cassell
Austin,Texas
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cloud Engineer
OneView Commerce
01.2022 - Current
- Manage and support the setup and administration of cloud-based applications and infrastructure (IaC) for internal and customer environments
- Enhanced cloud infrastructure efficiency by implementing advanced automation techniques and tools.
- Contribute to product improvement initiatives by providing valuable insights based on hands-on experience with various cloud engineering tools and frameworks.
- Collaborate closely with cross-functional teams during major incident response efforts, ensuring timely resolution of critical issues affecting business operations.
- Lead Support Engineer ensuring 100% SLA compliance by preventing all incidents and tickets from breaching SLA timelines
- Monitor cloud systems operations to detect potential problems
- Maintain the integrity of data backup and archive processes
- Perform initial response and root cause analysis of incidents that are created through customer support portal and manage production support requests for three major accounts
- Implement the production and development environments security policies for all internal and customer environments
- Ensure Disaster Recovery plans are kept up to date and tested against security policies
- Provide technical direction, expertise, and guidance to team members (Cloud Subject Matter Expert)
- Lead complex cloud projects/programs that require multiple areas of expertise and cover a broad range of applications
- Deploy software solutions for global retail customers
- Perform functionality reviews, requirements analysis, system risk analysis and software reliability analysis
- Assist in the execution of application testing for both new and existing environments with a goal of delivering defect-free code
- Guide customers through efficient scaling of environment
Systems Analyst
Clearwaters.IT
09.2020 - 12.2021
- Responsible for facilitating the process of collecting and defining client requirements
- Performed analysis on business or systems processes to identify improvements
- Produced functional design specifications based on user requirements
- Maintained deep knowledge of Commercial Off The Shelf (COTS) applications (e.g., SAP, Oracle and Momentum)
- Performed configuration and design functional solutions (e.g., reports, interfaces, workflows and extensions) for specific application and third-party systems
- Liaison between end-user communities, stakeholders and service providers within an enterprise
- Responsible for data analysis, cleansing and validation using SQL queries
- Portfolio Scrum Master.
Business Systems Analyst
Mercury Insurance
11.2019 - 12.2021
- Assessed and analyze software systems to develop current functionalities and monitor any process changes
- Documented business process management by interpreting business needs and requirements to finalize functional requests required by project teams
- Delivered technical support to users with open helpdesk tickets while simultaneously conducting system documentation, release notes, helpdesk content and configuration change logging.
Education
Bachelor of Business Administration -
University of Oklahoma
Norman, OK12.2016
Skills
- Cloud Computing / AWS / GCP
- Data Analysis
- SQL
- Project Management
- System Testing and QA
- Business Requirements Research
- Technical Support
- Release Management
- Cost Optimization
- Information Security
- Root Cause Analysis
- System Troubleshooting
- API Development
- DevOps principles
- Infrastructure as Code (IaC)
- Python
Certification
AWS Certified Cloud Practitioner
Timeline
Cloud Engineer
OneView Commerce
01.2022 - Current
Systems Analyst
Clearwaters.IT
09.2020 - 12.2021
Business Systems Analyst
Mercury Insurance
11.2019 - 12.2021
Bachelor of Business Administration -
University of Oklahoma
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