Brady Cohen

• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Engaged employees in business processes with positive motivational techniques.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Recommended loan approvals and denials based on customer loan application reviews.

Supervise the delinquency operation within the branch; make sure collection activity is consistent and worked daily by every employee.

Assisting the branch in meeting its monthly goals

Work closely with outside dealers and maintaining close relationships to keep business thriving

Handles administrative duties (i.e; filing suits, sending out certified collection letters, branch logs, worked with a cash drawer for several months)

Handled approvals while current manager was out of the office

Helped out fellow branch when manager was out for extended period of time

• Oversee and delegate collection activity within the branch. I maintain a consistent approach to making sure every account is worked in order to improve our branches delinquency performance as well as direct loan growth. 
• Consistently have met a goal of 20 loans per month
• Handle administrative duties within the branch (i.e; branch logs, loan production sheet, suits, repo letters, sales deals)
• Handle high balance 30 day delinquent accounts as well as a balance of consistent work on the 60 day and 90 day delinquent
• maintain a steady and growing business relationship between all of our dealers (Bills music house, Gold Valley, Kelbie Home Improvement, Ellicott City Motorsports...etc)
• I am always willing to assist any employee with any help they may need and helping build a healthy and harmonious work place for everybody
• Recommend loan approvals or suggestive upsells in order to increase loan production as well as an increase in profit. 

• sold cash out refinance loans and home equity loans to potential borrowers in order to achieve their financial goals

• provided a high level of customer service to find the best rate on the market

• specialized in Fannie Mae, FHA, and VA loan products

• consistent customer service and working with borrowers in order to obtain the proper documentation in order to receive underwriters approval

• Recommended loan approvals and denials based on customer loan application reviews.
• Originated, reviewed, processed, closed and administered customer loan proposals.
• Submitted loan applications to the underwriter for verification and recommendations.
• Successfully closed an average of 25 loans per month.
• Maintained friendly and professional customer interactions.

• Interviewed prospective clients to learn about their financial needs and to discuss any existing.
• Promoted agency products to customers in person and on the telephone.
• Pursued continuing education and training programs to continue professional development.
• Closed an average of 3 new sales per week.
• Calculated premiums and established payment methods for sales.
• Evaluated leads obtained through direct referrals, lead databases and cold calling.

• provided a great dining experience and atmosphere for customers




• Skillfully promoted items on beverage lists and weekly restaurant specials.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.