Brady Cornell
Chicago,IL
Overview
8
8
years of professional experience
Work History
Underwriting Support Specialist
Nonprofits Insurance Alliance
Santa Cruz, CA
04.2021 - Current
- Training/Mentoring: Provide training and mentoring to new members of the Insurance Operations team when required.
- Provide customer service by responding promptly and courteously to all requests for information.
- Work closely with other underwriting team members to ensure timely task completion.
- Manage the intake of submissions, review applications for completeness, and ensure that all required information is provided for efficient policy issuance.
- Manage workload to ensure timely and accurate processing of insurance applications.
- Contribute to the implementation of process improvements, helping to streamline workflow, and enhance efficiency within the underwriting department.
Office Manager
Bamboo Giant Nursery
Aptos, CA
08.2020 - 02.2021
- Answered incoming phone calls, answered customer emails, and assisted customers.
- Maintained a clean and organized office and bathroom for customers.
- Provided quality service to all guests throughout all hours of operation.
- Scheduled consultation appointments for possible new clients.
Inventory Manager
Fresh Thyme
Lafayette, IN
01.2020 - 05.2020
- Managed inventory shortages or unexpected demand surges, requiring quick thinking and immediate action to prevent disruptions.
- Worked closely with other managers and staff members to coordinate stock levels, sales goals, and store operations.
- Provided exceptional customer service by ensuring products were available, and addressing any product-related concerns.
- Communicated clearly with staff to ensure smooth operations, and resolve any issues that arose.
- Troubleshoot inventory issues, such as overstocking and discrepancies, and find solutions to optimize inventory flow.
Student Supervisor
Pappy's Sweet Shop
West Lafayette, IN
08.2016 - 12.2019
- Trained new employees, ensuring they understood policies, procedures, and customer service standards.
- Served a diverse clientele with varying needs, preferences, and expectations, adapting the service style accordingly.
- Ensured food quality, cleanliness, and customer satisfaction, paying attention to small details like order accuracy, food presentation, and cleanliness.
- I worked in a fast-paced, high-pressure environment, maintaining composure during busy hours, with unpredictable situations and customer needs.
- Managed multiple responsibilities at once—supervising staff, ensuring food quality, handling customer requests, and addressing any operational issues that arose.
- Led and motivated a team of staff, delegated tasks, and ensured smooth operations during peak hours. Collaborated with kitchen staff, servers, and management to maintain a productive environment.
- Managed conflicts between customers, staff, or between customers and staff and found solutions that de-escalated tense situations.
- Interacted with customers to ensure a positive dining experience, handled complaints, and resolved issues with patience and empathy.
Education
Master of Arts - Clinical Mental Health Counseling
The Chicago School of Professional Psychology
Chicago, IL06-2026
Bachelor of Arts - English Literature
Purdue University
West Lafayette, IN12-2019
Skills
- Microsoft Office, Word, Excel, PowerPoint, OneNote, and Outlook
- Google Documents, Google Sheets, Google Calendar, and Gmail
- QuickBooks
- Drop Box
Professional Memberships
- American Psychological Association, Member, 2024 - present
- American Counseling Association, Member, 2025 - present
Timeline
Underwriting Support Specialist
Nonprofits Insurance Alliance
04.2021 - Current
Office Manager
Bamboo Giant Nursery
08.2020 - 02.2021
Inventory Manager
Fresh Thyme
01.2020 - 05.2020
Student Supervisor
Pappy's Sweet Shop
08.2016 - 12.2019
Master of Arts - Clinical Mental Health Counseling
The Chicago School of Professional Psychology
Bachelor of Arts - English Literature
Purdue University
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