Brady Cory
Josephine,TX
Summary
Customer-focused professional with 6+ years of experience in fast-paced, high-volume environments. Skilled in handling inbound calls, resolving customer concerns, and maintaining accurate records across multiple systems. Strong communicator with a detail-oriented, solutions-driven approach, experienced in scheduling, de-escalation, and delivering efficient, professional service.
Overview
9
9
years of professional experience
Work History
Police Officer
Lavon Police Department
Lavon, TX
01.2026 - Current
- Responded to emergency calls and incidents, ensuring public safety and effective resolution.
- Conducted traffic stops and issued citations, enforcing local laws and regulations.
- Maintained accurate records of incidents, arrests, and reports for compliance purposes.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Detention Officer & Police Officer
Wylie Police Department
Wylie, TX
04.2021 - 01.2026
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personnel property.
- Assisted in training new officers on operational procedures and safety measures.
- Communicated with judges, court staff, and legal personnel via phone and video calls to coordinate case-related matters.
- Managed high-volume inbound and outbound calls, providing accurate information and timely updates.
- Conducted traffic stops and issued citations, enforcing local laws and regulations, responded to emergency calls.
Office Manager
Statewide Fire Protection
Carrollton, TX
12.2019 - 04.2021
- Designed blueprints for Fire Alarm systems and submitted designs and permits to cities for approval.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted technicians in the installation and service of fire alarm systems.
Apprentice Plumber
Blue Star Plumbing LLC
Wylie, TX
10.2018 - 12.2019
- Assisted senior plumbers with troubleshooting and repairing plumbing issues. Conducted routine maintenance checks to ensure system efficiency and safety compliance.
- Collaborated with team members to complete projects within established timelines.
- Maintained accurate records of service calls, repairs, and installations for project tracking.
- Communicated clearly with home owners to explain plumbing issues, repair options, and pricing and coordinated scheduling and updates with customers to ensure smooth appointments.
Detention Officer
Collin County Sheriff Office
McKinney, TX
08.2017 - 05.2018
- Managed visitation schedules effectively to maintain an organized flow of visitors while adhering to security requirements.
- Supervised inmate activities to ensure compliance with safety regulations.
Education
Texas Peace Officer License -
Collin College Law Enforcement Academy
McKinney, TX10-2023
High School Diploma -
Community High School
Nevada, TX05-2015
Skills
- Data entry
- Relationship building and management
- Customer service
- Organizational skills
- Clear oral/written communication
- Time Management
Timeline
Police Officer
Lavon Police Department
01.2026 - Current
Detention Officer & Police Officer
Wylie Police Department
04.2021 - 01.2026
Office Manager
Statewide Fire Protection
12.2019 - 04.2021
Apprentice Plumber
Blue Star Plumbing LLC
10.2018 - 12.2019
Detention Officer
Collin County Sheriff Office
08.2017 - 05.2018
Texas Peace Officer License -
Collin College Law Enforcement Academy
High School Diploma -
Community High School