Brady Dahlke
Lava Hot Springs,ID
Summary
Dynamic professional with a proven track record at All-American Roofing, adept in problem-solving and conflict resolution. Excelled in roles requiring critical thinking and customer service, enhancing satisfaction and loyalty. Skilled in both physical tasks and leadership, significantly improving operational efficiency and safety standards. Demonstrates quick learning ability and effective leadership, ensuring high-quality outcomes in fast-paced environments.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Residential/Commercial Roofer
All-American Roofing
06.2022 - 09.2022
- Developed strong client relationships through exceptional service and professional demeanor.
- Installed new decking and flashing.
- Provided expert guidance on suitable roofing materials based on building specifications and climate factors.
- Worked with metal, shingle and rubber roofing systems.
- Removed and disposed of old roofing materials.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
Customer Service Representative and Maintenance
Koa Campgrounds
05.2019 - 05.2022
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Campground Manager
Hilltop Camp Spot
05.2019 - 08.2021
- Conducted regular site inspections to identify potential hazards and address them promptly, mitigating risks to guests'' safety and wellbeing.
- Successfully resolved conflicts among campers by employing strong communication and mediation skills.
- Increased return visits by maintaining a clean and well-organized campground environment that exceeded guest expectations.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Education
High School Diploma -
Marsh Valley High School
Arimo, ID05.2022
Skills
- Quick Learner
- Effective leader
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Conflict Resolution
- Physically active and capable
- Call center experience
- Money handling abilities
- Complaint Handling
- Customer Service
Accomplishments
Served a volunteer two-year mission trip in Ohio from September 2022 to October of 2024, which included serving 70 hours every week building relationships with hundreds of individuals seeking for God in their life, serving in the community, and excelling in leadership and organizational opportunities.
Timeline
Residential/Commercial Roofer
All-American Roofing
06.2022 - 09.2022
Customer Service Representative and Maintenance
Koa Campgrounds
05.2019 - 05.2022
Campground Manager
Hilltop Camp Spot
05.2019 - 08.2021
High School Diploma -
Marsh Valley High School
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