Brady Dejoode
Johnston,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
IT Technical Analyst
Life Care Services
10.2021 - Current
- Resolved malfunctions with systems and programs through troubleshooting.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Participated in internal audits regarding quality management system.
- Evaluated and adopted new technologies to address changing industry needs.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Boosted information sharing by enhancing interfaces between computer systems.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Amnesty Team Representative
Amazon Inc
07.2021 - 10.2021
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Boxed, labeled and transported items to support assembly operations.
- Conducted quality assurance inspections on finished components and identified issues.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Identified machinery malfunctions by performing troubleshooting tasks.
Customer Service Representative Agent
Trader PhD
08.2019 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Customer Sales Representative
RV ONE Superstore
04.2019 - 08.2019
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Contacted potential customers to capitalize on sales opportunities.
- Maintained customer accounts and relationships.
- Negotiated prices, terms of sales and service agreements.
- Developed and monitored account management processes, such as management inspections, reward and recognition and quality improvement.
- Exceptional computer skills
- Quoted prices, credit terms and other bid specifications.
Customer Sales Associate
Best Buy
06.2018 - 04.2019
- Provided information on company offerings to promote products and services to customers.
- Promoted warranty sales, loyalty rewards and more.
- Exceeded prescribed quotas for new credit account sign-ups and loyalty program participation.
- Logged reports, expenses, receipts and sales documents into digital database.
- Greeted customers and helped with product questions, selections and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Technical Support Representative
Wells Fargo
12.2016 - 12.2017
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained familiarity with API and authentication mechanisms for supported products.
- Activated accounts for clients interested in new services.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Provided replacement files to customers missing data, media files, and software components.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Used ticketing systems to manage and process support actions and requests.
- Submitted service tickets for equipment maintenance requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with colleagues in both domestic and international support facilities.
Education
High School Diploma -
Colfax-Mingo High School
Colfax, IA05.2015
Skills
- Time Management
- Facility Operations
- Customer and Service-Oriented
- Problem Solving and Complaint Resolution
- Computer Proficiency
- Microsoft Office
- Verbal and Written Communication
- Collaboration and Teamwork
- Documentation and Recordkeeping
- Equipment Setup
- Attention to Detail
- Network Technology
- Business Processes and Procedures
- Remote Desktop Services
- Network Security Measures
- New Installations
Timeline
IT Technical Analyst
Life Care Services
10.2021 - Current
Amnesty Team Representative
Amazon Inc
07.2021 - 10.2021
Customer Service Representative Agent
Trader PhD
08.2019 - 12.2020
Customer Sales Representative
RV ONE Superstore
04.2019 - 08.2019
Customer Sales Associate
Best Buy
06.2018 - 04.2019
Technical Support Representative
Wells Fargo
12.2016 - 12.2017
High School Diploma -
Colfax-Mingo High School
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