Brady Graves
Dawsonville,GA
Summary
Accomplished General Manager at The Ridges Resort & Marina, adept in operations management and staff development. Spearheaded initiatives that significantly enhanced guest experience and increased revenue, leveraging strong recruitment and team motivation skills. Achieved notable member satisfaction and retention, showcasing a results-driven approach with a focus on continuous improvement and efficiency. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Freedom Boat Club General Manager (Senior Mgmt)
The Ridges Resort & Marina
2018.04 - Current
- Negotiated contracts with vendors for cost-effective supply procurement while maintaining quality standards.
- Developed strong relationships with members, fostering a sense of community and loyalty to the club.
- Oversaw facility maintenance for optimal safety, organization, and cleanliness standards.
- Cultivated partnerships with local businesses and organizations for increased visibility within the community.
- Streamlined daily operations for improved efficiency, reducing costs and increasing overall profitability.
- Analyzed member feedback to identify areas of improvement and implement changes accordingly.
- Managed staff recruitment, training, and performance evaluations to ensure a high-performing team.
- Implemented financial controls to effectively manage budgets, minimize expenses, and maximize return on investment.
- Achieved higher employee retention rates by establishing comprehensive training programs that fostered professional development.
- Increased club revenue by devising effective marketing strategies and promoting club events and offerings.
- Collaborated with department heads to coordinate special events and tournaments, ensuring memorable experiences for participants.
- Launched successful membership drives that resulted in significant growth in new member acquisition.
- Coordinated staff schedules to optimize resource allocation while maintaining exceptional service levels.
- Enhanced member satisfaction by implementing innovative programs and services tailored to individual needs.
- Promoted a safe environment through regular safety audits, addressing potential hazards before incidents occurred.
- Facilitated excellent customer service practices resulting in an increase of positive reviews from satisfied members.
- Established a positive work culture that promoted teamwork and communication among staff members.
- Recruited, hired, and trained to develop high-performing staff.
Marina Manager
The Ridges Resort and M
2018.04 - Current
- Managed financial aspects of the marina operations such as budgeting, forecasting, invoicing, collections, and expense tracking.
- Reduced operational costs by negotiating favorable lease contracts for property rentals and managing utility usage more efficiently.
- Ensured proper documentation was maintained including insurance policies/licenses required for operating a successful Marina.
- Increased marina revenue by implementing effective marketing strategies and promoting available services.
- Assisted clients in their boating needs by coordinating slip reservations or offering guidance on local attractions or activities suitable for water enthusiasts.
- Provided ongoing training opportunities for employees to enhance their skills in customer service, boat handling techniques, safety procedures among others.
- Enhanced safety measures, conducting regular inspections of facilities, equipment, and infrastructure to ensure compliance with regulations.
- Conducted market research analyzing competitor offerings allowing adjustments to pricing structures or amenities provided to maintain competitiveness within the industry.
- Identified opportunities for business expansion, evaluating potential investments in additional facilities or services designed to increase revenue streams.
- Maintained high customer satisfaction with proactive communication, addressing concerns promptly, and providing exceptional service.
- Developed strong relationships with vendors and suppliers for cost-effective procurement of goods and services.
- Implemented a modern reservation system streamlining the process for clients while reducing administrative tasks for staff members.
- Streamlined marina operations for improved efficiency through regular evaluation of staff performance and updating procedural manuals.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Monitored budget and expenditures, keeping facility within budget.
Education
Business - Management
Western Carolina University
Cullowhee, NC12.2023
Skills
- Operations Management
- Training and coaching
- Staff Development
- Recruitment and retention
- Guest Experience
- Staff Training
- Team motivation
Timeline
Freedom Boat Club General Manager (Senior Mgmt)
The Ridges Resort & Marina
2018.04 - Current
Marina Manager
The Ridges Resort and M
2018.04 - Current
Business - Management
Western Carolina University
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