Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brady Hager

Conroe,TX

Summary

Proven leader in customer service and operations, adept at enhancing client satisfaction and streamlining processes. At Alight Solutions, I leveraged my expertise in compliance and call center management to improve first-call resolution rates significantly. Skilled in MS Excel and fostering positive team environments, I excel in high-pressure situations, driving productivity and maintaining client confidentiality.

Overview

12
12
years of professional experience

Work History

Healthcare Customer Service Representative

Alight Solutions
08.2022 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for services, and company information.
  • Developed strong knowledge to provide informed recommendations based on individual customer needs.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

Barbershop Manager

Eddie's Barbershop
09.2012 - 08.2022
  • Implemented marketing strategies to promote the barbershop''s services and increase foot traffic.
  • Developed strong relationships with local businesses, partnering for cross-promotions and events that boosted clientele base.
  • Managed daily operations for a smooth barbershop experience and enhanced client retention.
  • Oversaw financial management tasks such as budget creation, expense tracking, and cash flow monitoring for optimal business performance.
  • Enforced health and safety protocols to ensure compliance with industry regulations and maintain an accident-free workplace.
  • Optimized appointment bookings through effective time management which resulted in reduced wait times for clients.
  • Recruited skilled barbers to expand the range of services offered at the shop, attracting diverse clientele groups.
  • Maintained a clean, organized, and welcoming environment to attract new clients and retain loyal customers.
  • Increased customer satisfaction by implementing efficient scheduling and appointment systems.
  • Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Counted and documented opening and closing cash amounts daily.

Manufacturing Production Supervisor

Medivators
03.2016 - 10.2018
  • Resolved issues quickly to maintain productivity goals.
  • Established clear priorities and production quality standards.
  • Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
  • Evaluated team member performance regularly to identify and resolve productivity concerns.
  • Boosted employee morale by fostering a positive work environment, recognizing exceptional performance, and addressing concerns in a timely manner.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
  • Ensured product quality by closely monitoring production processes, conducting regular inspections, and addressing any issues promptly.
  • Achieved on-time delivery of finished products through efficient coordination of resources and close monitoring of production progress against deadlines.
  • Participated in strategic planning sessions with senior management to identify growth opportunities and align production capabilities with company objectives.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Improved production efficiency by implementing lean manufacturing processes and reducing waste in the workplace.
  • Implemented cost-saving measures by identifying opportunities for energy conservation and waste reduction throughout the facility.
  • Reduced equipment downtime through proactive maintenance planning, scheduling routine checkups, and troubleshooting issues as they arose.
  • Coordinated with quality control teams to implement corrective actions in response to internal audits or customer complaints, ensuring continuous improvement of products and processes.

Assembly Line Production Worker

Staff Force Temp Agency
09.2015 - 03.2016
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
  • Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
  • Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.

Education

High School Diploma -

Liahona Christian Academy
Cleveland, TX
03.2012

Skills

  • Insurance Verification
  • Call center experience
  • Data entry proficiency
  • Policy Adherence
  • HIPAA Compliance
  • Patient confidentiality
  • Appointment Scheduling
  • Flexible Schedule
  • Phone Etiquette
  • Goal-Oriented
  • CPR Certified
  • MS Word
  • MS Excel expert
  • MS PowerPoint
  • Friendly, Positive Attitude
  • Customer Service

Timeline

Healthcare Customer Service Representative

Alight Solutions
08.2022 - 07.2024

Manufacturing Production Supervisor

Medivators
03.2016 - 10.2018

Assembly Line Production Worker

Staff Force Temp Agency
09.2015 - 03.2016

Barbershop Manager

Eddie's Barbershop
09.2012 - 08.2022

High School Diploma -

Liahona Christian Academy

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Brady Hager