Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brady Hale

Maysville,KY

Summary

Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.

Overview

14
14
years of professional experience

Work History

Lead Field Toast Implementation Technician

F3 Tecnologies Inc
Cincinnati, OH
06.2022 - Current
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Operated specialized diagnostic tools used to identify system faults.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Managed quality control and maintained high level of customer satisfaction.
  • Tested POS systems to ensure proper functioning of components such as barcode scanners, printers, and cash drawers.
  • Evaluated existing hardware configurations in order to identify potential areas for improvement.
  • Verified accuracy of data entered into the system while ensuring compliance with company policies and procedures.
  • Assisted in the implementation of new POS solutions by training staff on proper usage of equipment.
  • Ensured that all necessary updates were installed on each machine in a timely manner.
  • Configured customer networks to enable connection between all POS devices including computers, cash registers, and credit card terminals.
  • Created detailed logs of service calls received from customers regarding their POS systems.
  • Diagnosed network problems using various tools such as ping utilities or trace route commands.
  • Resolved customer inquiries related to POS system operations both over the phone and in person.
  • Reviewed user manuals to determine best practices when configuring or troubleshooting customer's systems.
  • Maintained inventory records of spare parts used during repairs or installations.
  • Recommended changes or upgrades based on customer requirements or industry standards.
  • Collaborated with vendors to purchase additional equipment needed for installation projects.
  • Provided technical assistance and troubleshooting support for customers experiencing difficulties with their POS systems.
  • Performed system maintenance tasks such as running diagnostics tests to detect any issues with the system.
  • Installed, configured, and maintained computer hardware, software systems, and peripherals for Point Of Sale systems.
  • Monitored system performance metrics and generated reports on usage trends for management review.
  • Provided guidance and instruction on how to use specific features within the POS software programs.
  • Called and consulted with clients regarding equipment details, needs and problems.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
  • Monitored installations to maintain compliance with local codes and industry best practices.
  • Answered customer service calls and resolved issues quickly to return machines to operational status.
  • Installed new systems and components according to service orders and manufacturer instructions.
  • Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
  • Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
  • Analyzed wiring diagrams to gather repair information and procedures.
  • Removed malfunctioning components and replaced with new or refurbished parts.
  • Participated in conferences, seminars and other industry events related to corporate education initiatives.
  • Developed training materials, including manuals, guides and handouts.
  • Maintained up-to-date records of employee training activities within the organization's database system.
  • Provided coaching and mentorship programs for staff members.
  • Collaborated with subject matter experts to develop relevant content.
  • Maintained records of employee participation in all training activities.
  • Collaborated with department heads to design effective learning strategies that support organizational goals.
  • Implemented systems for tracking employee certifications and qualifications across departments.
  • Identified areas of improvement in existing training methods and procedures.
  • Analyzed data to evaluate effectiveness of current training program offerings.
  • Conducted assessments to determine skill gaps of existing personnel.
  • Created post-training evaluation surveys to measure performance improvement.
  • Facilitated workshops for groups or individuals on topics related to professional development.
  • Organized and coordinated training sessions for new employees.
  • Analyzed training needs to develop new programs or modify and improve existing.
  • Reported progress against planned activities to secure management support and achieve objectives.
  • Consulted with senior leaders to develop and execute strategy and provide regular updates.
  • Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
  • Explored new technologies to address or identify gaps and provide standardization and optimization.
  • Roleplayed various scenarios with teams to build confidence in handling situations.

District Manager

Yum!
Cincinnati, OH
01.2018 - 06.2022
  • Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Maintained accurate records of employee attendance and payroll information for all stores within the district.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Performed periodic risk assessments of stores within the district to identify potential safety hazards.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Identified and developed top talent to promote performance-oriented culture.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Coached, developed and motivated team to achieve revenue goals.
  • Established ambitious goals for employees to promote achievement and surpass business targets.

District Manager

Sonic Drive-In
Florence, KY
01.2015 - 12.2018
  • Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Maintained accurate records of employee attendance and payroll information for all stores within the district.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
  • Performed periodic risk assessments of stores within the district to identify potential safety hazards.
  • Developed and implemented district-wide sales strategies to increase revenue and market share.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Identified and developed top talent to promote performance-oriented culture.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Conducted market research and reported on competitors.
  • Established ambitious goals for employees to promote achievement and surpass business targets.

General Manager

Sonic Drive-In
Maysville, KY
08.2012 - 01.2015
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Supervised employees through planning, assignments, and direction.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Created schedules and monitored payroll to remain within budget.
  • Guided management and supervisory staff to promote smooth operations.
  • Trained employees on duties, policies and procedures.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Specialist

U.S. Army Reserve Command
Columbia, SC
01.2011 - 01.2014
  • Performed daily maintenance and inspections on helicopters, including oil changes, filter replacements and lubrication of components.
  • Inspected airframes for corrosion damage and performed repairs as necessary.
  • Diagnosed malfunctions utilizing technical manuals, schematics, diagnostic equipment and other available resources.
  • Replaced worn or damaged parts using hand tools, power tools and precision measuring instruments.
  • Calibrated engine control systems following manufacturer's instructions.
  • Completed all paperwork associated with maintenance activities in a timely manner.
  • Complied with all federal aviation regulations related to helicopter mechanics.
  • Provided guidance to junior technicians regarding complex tasks or procedures.
  • Assisted in the disassembly and reassembly of aircraft for transportation purposes.
  • Repaired mechanical components such as engines, transmissions, rotor systems, fuel systems and hydraulic systems.
  • Attended regular safety meetings to stay abreast of industry best practices.
  • Analyzed engine performance through data logging and troubleshooting techniques.
  • Completed repair and maintenance work to meet aviation regulations and standards.
  • Updated maintenance and repair logs according to services performed and submitted reports to supervisors for review.

Education

Some College (No Degree) - Business Administration

Maysville Community And Technical College
Maysville, KY

Skills

  • System Installation
  • Customer Service
  • User Training
  • Equipment Maintenance
  • Operations Monitoring
  • Team Training
  • Hardware Installation
  • Documentation And Reporting
  • Extensive Organizational Skills Written/Verbal Communication
  • Project Management
  • Software configuration
  • Multitasking and Organization
  • Inventory Oversight
  • Works Well Under Pressure
  • Network Administration
  • Customer rapport
  • Attention to Detail
  • Coaching and Mentoring
  • Operations Management
  • Employee Interviewing
  • Leadership Development
  • Training Method Development
  • Business Administration
  • Finance
  • Professionalism
  • Public Speaking
  • Time Management
  • Continuous Improvement
  • Clear Communication
  • Team building

Timeline

Lead Field Toast Implementation Technician

F3 Tecnologies Inc
06.2022 - Current

District Manager

Yum!
01.2018 - 06.2022

District Manager

Sonic Drive-In
01.2015 - 12.2018

General Manager

Sonic Drive-In
08.2012 - 01.2015

Specialist

U.S. Army Reserve Command
01.2011 - 01.2014

Some College (No Degree) - Business Administration

Maysville Community And Technical College

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Brady Hale