Results-driven professional prepared for leadership in case management, with extensive experience in coordinating client services and supporting team operations. Known for strong collaborative abilities and consistently achieving positive outcomes. Highly adaptable, with focus on client-centered solutions and effective communication.
Overview
4
4
years of professional experience
Work History
Lead Case Manager
City of Pittsburgh
01.2025 - Current
Reviewed client files regularly for accuracy and completeness.
Provided crisis intervention services as necessary to help stabilize a situation before it escalates further.
Developed strong partnerships with community organizations and agencies to ensure continuity of care for clients.
Collaborated closely with other departments such as medical staff or social workers regarding client care issues.
Participated in court hearings related to client cases when needed.
Provided comprehensive assessments of clients' needs and created individualized treatment plans.
Coordinated referrals to outside providers for specialized services such as counseling or medical treatments.
Conducted initial intakes with new clients assessing their specific needs.
Truma Team Court Advocator
Center For Victims of Violent Crimes
03.2022 - 12.2025
Participated in community events focused on raising awareness about domestic violence issues.
Advocated for the interests of the client before judges, juries, arbitrators or administrative bodies.
Provided crisis intervention services to clients in need of immediate assistance.
Participated in mediation sessions aimed at resolving disputes without resorting to courtroom litigation.
Prepared affidavits or other written testimony in support of legal proceedings.
Attended court proceedings with clients and presented arguments in their defense.
Managed caseloads effectively, ensuring all clients received timely and personalized assistance.