BRADY HINKLE
Baltimore,MD
Summary
Versatile Senior Manager specializing in Customer relations and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
11
11
years of professional experience
Work History
Senior Manager
Pubdog Pizza and Draft House
Baltimore, MD
05.2020 - Current
- Oversee inventory; communicate with liquor, beer, and food distributors; collaborate with other managers on scheduling; manage bar staff; and enforce company policies
- Facilitate an excellent customer experience through execution of B2C communication skills and bartending training, which has directly increased “regular” customers
- Manage marginal labor and fixed and variable costs to decrease overall costs by 6%
- Developed and implemented a sales process for managers and bar staff that routinely increases average customer sale by 16
- Evaluated hiring, firing and promotions requests.
- Determined priorities and set policies for Area.
- Collaborated with vendors, suppliers and transport carriers.
- Supervised and managed product-related communication to achieve messaging accuracy and product correctness.
Manager
Pubdog
Baltimore, MD
08.2016 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Gamechanger
Ulman Foundation
01.2021 - Current
- Engage in community outreach and raise money for those affected by cancer related hardships in the baltimore area.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Manager in Training
Pubdog
Baltimore, MD
04.2016 - 08.2016
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Oversaw activities of Number-person team completing Task and Task, disciplining and motivating employees to maximize performance.
- Enhanced supervisory and leadership abilities by working closely with mentoring Job Title.
Account Manager
Cheasepeake Beverages
Baltimore, MD
01.2017 - 07.2017
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Contributed to annual revenue goals by selling new services and developing new accounts.
Bartender & Server
The Turn House
Columbia, MD
- Curated unique customer service experiences for patrons through expert knowledge of restaurant products and cocktails, which increased sales and client retention
- Maintained sales numbers above co-workers without sacrificing service quality
EMT Student & Volunteer
West Friendship
Sykesville, MD
- Aided community members in emergency situations through execution of expert oral communication and implementation of technical knowledge
Security Ambassador
Maryland Live Casino
Arundel Mills, MD
- Fostered a safe and engaging entertainment environment for patrons through implementation of company safety procedures and protocols
- Maintained intra-department communication to ensure the entire security team completed its responsibilities
Education
BACHELOR OF SCIENCE - Psychology
Towson University
Cross-Cultural Psychology, Group Dynamics - undefined
Howard Community College
Skills
- Managing Employee Relations
- Scheduling and Coordinating
- Technical Proficiency
- Troubleshooting and Problem Resolution
- Data-Driven Decision-Making
- Administration and Reporting
- Performance Tracking and Evaluations
- Managing on Boarding
- Business Performance Management
- Influencing and Negotiating
- Managing Communications Channels
Accomplishments
- Food Service Manager Certificate (2017) SERVESAFE Certificate (2017)
- Bartending Certificate (2016) CPR Certificate (2015)
- First-Aid Certificate (2015) Workplace Emer.: Active Shooter (2015)
Timeline
Gamechanger
Ulman Foundation
01.2021 - Current
Senior Manager
Pubdog Pizza and Draft House
05.2020 - Current
Account Manager
Cheasepeake Beverages
01.2017 - 07.2017
Manager
Pubdog
08.2016 - 05.2022
Manager in Training
Pubdog
04.2016 - 08.2016
Bartender & Server
The Turn House
EMT Student & Volunteer
West Friendship
Security Ambassador
Maryland Live Casino
BACHELOR OF SCIENCE - Psychology
Towson University
Cross-Cultural Psychology, Group Dynamics - undefined
Howard Community College
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