Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brady Jones

Miramar,FL

Summary

Accomplished Vice President of Operations at Amazing Drapes Inc, adept in strategic planning and organizational development. Excelled in enhancing operations, achieving significant revenue growth, and boosting customer satisfaction. Proven track record in quality assurance and customer service management, with a focus on process improvements and cost savings. Skilled in mentoring teams for peak performance.

Overview

17
17
years of professional experience

Work History

Vice President of Operations

Amazing Drapes Inc
03.2019 - Current
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Directed launch of customer loyalty program, increasing repeat business and customer lifetime value.

Operations Manager

Nomi Health
01.2022 - 05.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.

Lead Installer

Drapeworks
06.2015 - 05.2022
  • Improved customer satisfaction by providing efficient and accurate installations.
  • Reduced installation errors, implementing thorough quality control measures.
  • Mentored junior installers, fostering a positive learning environment for skill development.
  • Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.

Assistant Operations Manager

Room Service by American Furniture Rentals
11.2007 - 08.2013
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Improved product quality by overseeing strict quality control procedures.
  • Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
  • Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.

Education

GED -

Florida Department of Education
Tallahassee, FL
10-1997

Skills

  • Strategic planning and execution
  • Organizational development
  • Cost analysis and savings
  • Business development
  • Operations management
  • Logistics management
  • Customer service management
  • Revenue generation
  • Quality assurance

Languages

English
Native or Bilingual

Timeline

Operations Manager

Nomi Health
01.2022 - 05.2023

Vice President of Operations

Amazing Drapes Inc
03.2019 - Current

Lead Installer

Drapeworks
06.2015 - 05.2022

Assistant Operations Manager

Room Service by American Furniture Rentals
11.2007 - 08.2013

GED -

Florida Department of Education

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Brady Jones