Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brady Kelso

Pendleton

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Culinary Chef

Wildhorse Resort and Casino
02.2023 - Current
  • Managed inventory levels and ordered supplies to maintain stock of necessary ingredients
  • Maintained cleanliness and organization in the kitchen area, adhering to food safety standards
  • Collaborated with team members to coordinate meal preparation for large events or special occasions
  • Prepared and cooked a variety of dishes, including appetizers, entrees, and desserts
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Maintained well-organized mise en place to keep work consistent.
  • Worked closely with front-of-house staff to facilitate excellent customer service.

Assistant Manager

Kind Leaf Pendleton
06.2023 - 01.2025
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Budtender

Kind Leaf Pendleton
10.2022 - 06.2023
  • Weighed, prepared and packaged different types of products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Read industry publications to maintain knowledge on current and future bud trends.
  • Restocked supplies and arranged displays.
  • Packaged regulated products in appropriate exit containers.
  • Checked guests' photo identification for validity and age requirements.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.

Shift Leader

Pizza Hut
08.2021 - 05.2022
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served consistent portions following recipes and control standards.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food preparation, production, and plating for quality control.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.

Industrial Maintenance Technician

Pepperidge Farm Incorporated
01.2008 - 12.2020
  • Diagnosed, repaired and replaced faulty electrical, electronic and mechanical components to maintain plant safety.
  • Dismantled electrical machinery to replace faulty switches and electrical and mechanical system elements.
  • Adhered to safety policies, procedures and regulatory criteria to maximize preventive controls.
  • Inspected and tested electrical equipment, diagnosing malfunctioning apparatus.
  • Troubleshot programs and maintained programmable logic controllers.
  • Performed routine preventive maintenance activities and retained copy of equipment programs as backups.
  • Installed and repaired electrical and mechanical systems, equipment and machinery to maintain proper functionality.
  • Leveraged hand tools and measuring devices to assemble electrical and electronic systems and prototypes according to engineering data.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Inspected and maintained equipment to keep items in top working condition.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Followed safety protocols to minimize workplace accidents.
  • Operated varied hand and power tools to complete repairs.
  • Developed and implemented strategies to improve maintenance processes.

Education

High school diploma -

Mountain Crest High School
Hyrum, UT
05-2006

No Degree - Machine Mechanics

Bridgerland Applied Technology
Logan, UT
06-2018

Skills

  • English
  • Customer service
  • Forklift
  • Programmable Logic Controllers
  • Mechanical Knowledge
  • Hydraulics
  • Cash handling
  • Mechanic Experience
  • Basic math
  • Industrial Maintenance
  • POS system operation
  • Stock management
  • Vendor management
  • Database management
  • Attention to detail

Certification

  • Pallet Jack Certification
  • OLCC Service Permit

Timeline

Assistant Manager

Kind Leaf Pendleton
06.2023 - 01.2025

Culinary Chef

Wildhorse Resort and Casino
02.2023 - Current

Budtender

Kind Leaf Pendleton
10.2022 - 06.2023

Shift Leader

Pizza Hut
08.2021 - 05.2022

Industrial Maintenance Technician

Pepperidge Farm Incorporated
01.2008 - 12.2020

High school diploma -

Mountain Crest High School

No Degree - Machine Mechanics

Bridgerland Applied Technology

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