Brady MacFarlane
Wilmington,NC
Summary
Cybersecurity sophomore with hands-on experience in Windows, Linux, TCP/IP, Python, and VirtualBox. Combines networking and systems fundamentals with customer leadership, troubleshooting, and accurate support in fast-paced retail environments.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Customer Lead
Food Lion
Mooresville, North Carolina
05.2024 - 09.2025
- Directed front-end store operations, resolved escalated customer concerns, and ensured efficient daily shift flow.
- Trained and guided new cashiers on store procedures, POS navigation, and customer service standards to enhance service quality.
- Balanced cash drawers, processed register overrides, and completed opening and closing duties with accuracy.
- Prepared curbside and to-go orders, delivered items directly to customers, and upheld fast, friendly service standards.
Cashier
Food Lion
Mooresville, North Carolina
09.2023 - 05.2024
- Processed transactions accurately and efficiently, enhancing customer satisfaction in a fast-paced retail environment.
- Assisted shoppers with locating products and managing return processes, contributing to a seamless shopping experience.
- Maintained clean, organized checkout area, ensuring compliance with safety and cash-handling guidelines.
Education
Bachelor of Science - Cybersecurity
University of North Carolina Wilmington (UNCW)
Wilmington, NC05-2029
Skills
- Operating Systems: Windows, Linux (Ubuntu)
- Networking & Systems: TCP/IP, Network Fundamentals, Hardware Diagnostics & Custom PC Architecture
- Customer relationship management
- Software & Tools: Python, Virtualization (VirtualBox), Adobe Lightroom, DaVinci Resolve
Certification
- CompTIA Security+ — Expected Certification: October 2026 (In Progress)
- Cisco Certified Network Associate (CCNA) — Planned (Starting Post-Security+)
Volunteer Experience
PetSmart, Feline Caregiver (Volunteer), June 2021 – May 2023, Contributed over 80 hours of community service providing attentive care, health monitoring, and socialization to animals, directly improving animal welfare and adoption rates.
Timeline
Customer Lead
Food Lion
05.2024 - 09.2025
Cashier
Food Lion
09.2023 - 05.2024
Bachelor of Science - Cybersecurity
University of North Carolina Wilmington (UNCW)