Dynamic professional with a proven track record, excelling in teamwork and customer service. Adept at problem-solving and time management, I enhanced operational efficiency and client relationships in all aspects of my professional career.
Overview
32
32
years of professional experience
Work History
Captain-Professional Standards
Greensboro Police Department
Greensboro, IN
05.2025 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Owner
Off the Leash Mobile Grooming LLC
Parrish, FL
10.2021 - Current
Managed scheduling and logistics for mobile grooming appointments to optimize operational efficiency.
Developed and implemented grooming procedures to ensure high-quality service delivery.
Oversaw inventory management, ensuring supplies were stocked and equipment was maintained.
Enhanced client relationships through personalized service and effective communication strategies.
Implemented marketing initiatives to expand client base and increase brand visibility within the community.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Frontline Operations Manager
Indiana University, Purdue University Parking & Transportation Services
Indianapolis, IN
08.1994 - 09.2021
Managed enforcement operations for code compliance of established parking regulations.
Collaborated with campus police department and other areas of the university for special events.
Supervised collection of parking fees through permit sales, meter collections, special event sales, parking citations, and more.
Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Trained new staff on procedures, promoting adherence to quality standards and safety protocols.
Collaborated with team members to streamline service delivery processes, improving overall workflow.
Led training sessions on product knowledge, boosting team confidence and sales performance.
Collaborated effectively with team members to meet deadlines and achieve shared objectives.
Consistently met performance goals, utilizing strong multitasking and prioritization skills.
Trained new employees on company policies, procedures, and best practices, fostering a supportive learning environment for their development.
Chief
Stilesville Police Department
Stilesville, IN
07.2005 - 12.2019
Managed police department operations to be compliant with local, state, and federal standards.
Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Arts - General Studies
Indiana University, Purdue University Indianapolis
Indianapolis, IN
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Flexible and adaptable
Excellent communication
Computer skills
Organization and time management
Timeline
Captain-Professional Standards
Greensboro Police Department
05.2025 - Current
Owner
Off the Leash Mobile Grooming LLC
10.2021 - Current
Chief
Stilesville Police Department
07.2005 - 12.2019
Frontline Operations Manager
Indiana University, Purdue University Parking & Transportation Services
08.1994 - 09.2021
Bachelor of Arts - General Studies
Indiana University, Purdue University Indianapolis