Brady McNally
Hermon
Summary
Diligent candidate with a solid background in hospitality services. Proven ability to efficiently handle guest inquiries and foster positive guest relations. Demonstrating effective communication and problem-solving skills for smooth front desk operations. Diverse work history equips me with essential tools to contribute effectively to any team.
Overview
17
17
years of professional experience
Work History
Hotel Front Desk Agent & Restaurant Server
Holiday Inn-Bangor
07.2022 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate
AT&T Wireless
05.2022 - 07.2022
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
FedEx Delivery Driver
Brooksy Inc.
06.2018 - 04.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Accurately delivering between 80-110 stops per day
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Loaded truck and properly secured items to prevent damage for deliveries.
Transporter/Restaurant Server
Holiday Inn
05.2015 - 06.2018
- Ensured guests are safely transported to-and-from hotel to local destination.
- Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
- Support and comply with all company's safety standards.
- Communicate any needed equipment repairs or maintenance work needed.
- Assist with other hotel departments.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Line Cook/Prep Cook/Front House
Governors Restaurant and Bakery
06.2016 - 01.2018
- Cooks food items by grilling, frying, sautéing, and other cooking methods to specified recipes and standards
- Maintain cleanliness and complies with food sanitation requirements by properly handling food and ensuring correct storage.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and stock food items and other necessary supplies
- Receiving and confirming walk-in, telephonic, and online reservation.
- Accepting and informing the relevant staff about food and beverage requests.
- Receiving and handling money transactions.
Front End Associate/Shift Leader
Hannaford
10.2012 - 05.2015
- Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
- Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
- Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service.
- Helped customers complete purchases, locate items, and join reward programs.
- Handle cash pickups and change orders as requested and log as required.
- Process all of the various types of transactions accepted by the store.
Sales Associate
Olympia Sports
06.2012 - 09.2012
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greets and receives customers in a welcoming manner.
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Hollister Co
03.2011 - 01.2012
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Fuel-Pump Attendant
Kelly's Shell-Mobil
09.2008 - 10.2009
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Pumped gas for guests and took payments.
- Maintained inventory of all saleable items.
- Assist in extra customer care, by washing windshields and filling propane tanks.
- Cleaned up gas and other spills in accordance with spill procedures.
Education
Business Management
Eastern Maine Community College
Bangor, ME05.2019
High School Diploma -
Katahdin High School
Stacyville, ME06.2011
Skills
- Business Management
- Hospitality service experience
- Load & Sales Management
- Guest relations
- Data entry
- Driving
- Food handling
- Multitasking and organization
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Hotel Front Desk Agent & Restaurant Server
Holiday Inn-Bangor
07.2022 - Current
Sales Associate
AT&T Wireless
05.2022 - 07.2022
FedEx Delivery Driver
Brooksy Inc.
06.2018 - 04.2022
Line Cook/Prep Cook/Front House
Governors Restaurant and Bakery
06.2016 - 01.2018
Transporter/Restaurant Server
Holiday Inn
05.2015 - 06.2018
Front End Associate/Shift Leader
Hannaford
10.2012 - 05.2015
Sales Associate
Olympia Sports
06.2012 - 09.2012
Sales Associate
Hollister Co
03.2011 - 01.2012
Fuel-Pump Attendant
Kelly's Shell-Mobil
09.2008 - 10.2009
High School Diploma -
Katahdin High School
Business Management
Eastern Maine Community College
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