Summary
Overview
Work History
Education
Skills
Timeline
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BRADY MCPHAIL

Gastonia,NC

Summary

A decisive and professional individual, well known as a hard-worker and problem-solver, with 20 plus years in the IT industry. A creative, objective, and logical thinker who believes in “thinking outside the box.” Always looking for an advantage. Superior performance in service, support, and installations. Knowledge and skill in multiple PC platforms.

Overview

20
20
years of professional experience

Work History

Director of Information Technology

JW Marriott Charlotte
01.2023 - Current
  • Promoted employee skill development by creating targeted training programs that addressed both current needs and future technology trends within the industry.
  • Oversaw the selection, implementation, and integration of new enterprise software applications that streamlined business processes across multiple departments.
  • Led the migration of legacy systems to cloud-based infrastructure, resulting in increased scalability and ease of access for remote employees.
  • Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
  • Deployed, monitored and maintained system installation, upgrades and network integration.
  • Developed and maintained service level agreements for strategic applications and measured performance against objectives.
  • Developed cross-functional relationships with other departments to better understand their technology needs and deliver tailored solutions that supported business objectives.
  • Streamlined IT operations by implementing efficient processes and automation tools, leading to reduced downtime and improved productivity.
  • Documented and analyzed processes and procedures and adhered to regulatory guidance.
  • Ensured seamless network connectivity between offices in different locations through proper planning and deployment of robust infrastructure solutions.
  • Managed technology vendor relationships effectively, ensuring timely delivery of products and services while maintaining cost controls.
  • Performed regular audits and tests of infrastructure and applications.
  • Managed life cycle replacement of hardware and software.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

Onsite Service Coordinator III

Shift4
10.2005 - 12.2022
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
  • Monitored system performance to promote network speed, availability and reliability.
  • Replaced faulty or damaged network hardware components to improve performance.
  • Performed disaster recovery tasks and data backups to mitigate damages.
  • Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
  • Educated and trained personnel on new technologies.
  • Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
  • Employed firewalls and VPNs to safeguard network security and block unauthorized access.
  • Evaluated existing networks and systems for potential weaknesses to support intrusion prevention measures.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Secured network systems by establishing and enforcing access control policies.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Trained users to operate and manage hardware and software.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
  • Toggled between multiple systems and databases to look up information and update records.
  • Confirmed completed or closed work order by reviewing notes and following up on pending items.

Education

Communications

Lenoir-Rhyne University
Hickory, NC

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ECPI University
Charlotte, NC
08.2005

Skills

  • Network Maintenance and Repair
  • Network Problem Solving
  • Hardware Installation
  • Network Configuration
  • Microsoft Office
  • Maintenance & Repair
  • Active Listening
  • Computer Skills
  • Organizational Skills
  • People Skills
  • Good Work Ethic
  • User Support
  • Problem Solving
  • Customer Service
  • CompTIA A Certification
  • CompTIA Network Certification
  • Attention to Detail
  • Team Management
  • Preventive Maintenance
  • Printers and Peripherals Installation
  • Parts Replacement
  • Network Operating Systems
  • Server Installations
  • IT Security Management
  • Troubleshooting and Diagnostics
  • Remote Support
  • Cable Management
  • On-site Machine Service
  • Technical support management
  • IT compliance
  • IT risk management
  • Mobile technologies
  • Product lifecycle management
  • Information security
  • IT service management

Timeline

Director of Information Technology

JW Marriott Charlotte
01.2023 - Current

Onsite Service Coordinator III

Shift4
10.2005 - 12.2022

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ECPI University

Communications

Lenoir-Rhyne University

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BRADY MCPHAIL