Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Brady Michalek

Tulsa,Oklahoma

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Unit Coordinator

Family & Children's Services
10.2021 - Current
  • Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
  • Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements.
  • Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
  • Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
  • Promoted individual professional growth and development by meeting requirements for mandatory continuing education and skills competency.
  • Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
  • Work independently with minimal supervision of management through use of other resources and policy and procedures.
  • Train and mentor new unit coordinators as introduced into their new occupation.
  • Provided care for 20-patient unit, coordinating quality of life functions and resources.

Pharmacy Technician

CVS
06.2020 - 10.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Coordinated verification and filling of more than 100 daily prescriptions in high-volume commercial pharmacy environment

Customer Service Representative

Arvest Mortgage Company
01.2017 - 06.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed over 50 customer calls per day.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Attained credentials above company standards and participated in company supervisor/management training.
  • Investigated and resolved customer inquiries and complaints quickly
  • Responded proactively and positively to rapid change
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

Education

Master of Arts - Human Relations

University of Oklahoma
Norman, OK
12.2023

Master of Science - Psychology

University of Tulsa
Tulsa, OK
12.2017

Skills

  • Progress Monitoring
  • Cultural Humility
  • Policy Enforcement
  • Leadership
  • Collaborate Cross-Functionally
  • Safe Work Methods
  • Persuasive Negotiations
  • Company Relations
  • Workflow Monitoring
  • Job Assignments
  • Technical Proficiency
  • Productivity Performance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I always remember an epitaph which is in the cemetery at Tombstone, Arizona. It says: “Here lies Jack Williams. He done his damnedest.” I think that is the greatest epitaph a man can have.
Harry S. Truman

Timeline

Unit Coordinator

Family & Children's Services
10.2021 - Current

Pharmacy Technician

CVS
06.2020 - 10.2021

Customer Service Representative

Arvest Mortgage Company
01.2017 - 06.2020

Master of Arts - Human Relations

University of Oklahoma

Master of Science - Psychology

University of Tulsa

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Brady Michalek