BRADY MOCCALDI
Clinton
Summary
Results-driven retail leader with 7 years experience in sales, operations, team development and customer service. Adept at managing high-performing teams, optimizing processes, and driving profitability. Strong background in inventory control, loss prevention, and associate training, with proven ability to improve efficiency and operational standards. Recognized for exceptional leadership, adaptability, and commitment to delivering excellent customer experiences. Seeking to apply my expertise in dynamic environment that values strategic thinking and efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
Lowe's Home Centers, LLC
07.2024 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Assistant Store Manager of Specialty
Lowe's Home Centers, LLC
08.2022 - 07.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Department Supervisor
Lowe's Home Centers, LLC
10.2021 - 08.2022
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of employees, delegated tasks and held each employee accountable for completing assignments.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Built and designed large displays weekly to promote specific products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Retail Sales Specialist
Lowe's Home Centers, LLC
04.2020 - 10.2021
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
Customer Service Representative
Lowe's Home Centers, LLC
09.2018 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associates - General Studies
Mohawk Valley Community College
09-2018
Skills
- Team Leader
- Business Data Analysis
- Critical thinking & problem solving
- Computer literacy - Microsoft tool suite
- Adaptability
- Public Speaking
- Purchasing and planning
- Business development
- Performance analysis
- Operational efficiency
- Scheduling and coordination
- Teamwork and collaboration
Accomplishments
- Platinum Hammer Award 2022
- Achieved retention through effectively helping with training and developing associates .
- Manager of the Month- Oct. 22', Jan. 23', Apr. 24'
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved productivity which led to better performance output and efficiency.
Certification
CPR/AED
Timeline
Assistant Manager of Operations
Lowe's Home Centers, LLC
07.2024 - Current
Assistant Store Manager of Specialty
Lowe's Home Centers, LLC
08.2022 - 07.2024
Department Supervisor
Lowe's Home Centers, LLC
10.2021 - 08.2022
Retail Sales Specialist
Lowe's Home Centers, LLC
04.2020 - 10.2021
Customer Service Representative
Lowe's Home Centers, LLC
09.2018 - 04.2020
Associates - General Studies
Mohawk Valley Community College