Brady Pool
Colorado Springs,CO
Summary
Dynamic Utility Service Specialist with proven expertise in emergency response and troubleshooting at Colorado Springs Utilities. Skilled in managing hazardous situations and fostering strong customer relationships. Adept at accurate documentation and effective communication, ensuring efficient service delivery and prompt issue resolution. Committed to excellence in utility maintenance and customer satisfaction and safety orientation.
Overview
11
11
years of professional experience
Work History
Utility Service Specialist
Colorado Springs Utilities
Colorado Springs, CO
09.2021 - Current
- Utility Service Emergency Response.
- Installation, removal, maintenance, and troubleshooting of residential and commercial utility service points, to include water, gas, and electric.
- Pinpointing and repairing gas leaks on meters and inside homes.
- Accurate recording and documentation of information.
- Coordinated communication between departments for efficient service delivery.
- Dealing with hazardous situations.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
Grounds/Custodial Maintenance Worker
Widefield School District 3
Colorado Springs, Colorado
09.2019 - 09.2021
- Custodial Duties at Mesa Ridge High School.
- Maintained cleanliness of classrooms, restrooms, and common areas daily.
- Maintenance of school grounds, including mowing, tree removal, rock and asphalt patching, and installing new seating.
- Irrigation repair, including main lines, clocks, controls, valves, and seasonal maintenance of irrigation.
Route Sales Representative
Pepsico Frito Lay
Colorado Springs, Colorado
09.2015 - 09.2019
- Managed inventory levels for accurate stock replenishment and order fulfillment.
- Loaded, unloaded, and delivered product in a timely manner.
- Planned and organized routes within territory to maximize efficiency and time.
- Restocked shelves as needed in order to ensure adequate inventory levels for customers.
Utility Worker One
Colorado Springs Utilities
Colorado Springs, Colorado
05.2014 - 10.2014
- Organized tools, equipment and supplies necessary to complete assignments.
- Mowing, sod installation, grass seeding.
- Collaborated with team members to complete scheduled maintenance projects efficiently.
- Installed retaining walls
Education
Phlebotomist - Phlebotomy Certification
Vocational/ Technical
Colorado Springs, CO06-2012
High School Diploma -
Widefield High School
Widefield, CO05-2012
Some College (No Degree) - General Studies
Pikes Peak Community College
Colorado Springs, COMechanic 4 HVAC Liscense - HVAC
Colorado Springs Utilities
Colorado Springs, COSkills
- Emergency response
- Installation, removal, maintenance, and troubleshooting of residential utility service points, to include water, gas, and electrical
- Locating curb stops and meter pits
- Hazardous situation management
- Documentation accuracy
- Customer relationship management
- Effective communication
- Multitasking and organization
References
- Victor Thompkins Colorado Springs Utilities PH:(719)726-2094 Years Associated 4
- Cody Powell Pepsico Frito Lay PH:(719) 778-8271 Years Associated 9
- Garrett Keehn Mesa Ridge High School PH:(719) 651-2527 Years /associated 6
Timeline
Utility Service Specialist
Colorado Springs Utilities
09.2021 - Current
Grounds/Custodial Maintenance Worker
Widefield School District 3
09.2019 - 09.2021
Route Sales Representative
Pepsico Frito Lay
09.2015 - 09.2019
Utility Worker One
Colorado Springs Utilities
05.2014 - 10.2014
Phlebotomist - Phlebotomy Certification
Vocational/ Technical
High School Diploma -
Widefield High School
Some College (No Degree) - General Studies
Pikes Peak Community College
Mechanic 4 HVAC Liscense - HVAC
Colorado Springs Utilities
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