Brady Porter
Cheyenne,WY
Summary
Seasoned General Manager at SkyWest Airlines with a proven track record in enhancing operational efficiency and customer satisfaction. Excelled in team management and problem-solving, leading to significant improvements in compliance and service quality. Skilled in operations oversight and communication, consistently achieving and surpassing company goals.
Overview
9
9
years of professional experience
Work History
General Manager
SkyWest Airlines
Cheyenne, WY
05.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delegated work to staff, setting priorities and goals.
- Supervised employees through planning, assignments, and direction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Administered employee discipline through verbal and written warnings.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Conducted regular meetings with senior management team to review progress against established objectives.
Cross Utilized Supervisor
Skywest Airlines
Laramie, USA
03.2023 - 05.2024
- Support the functioning of Airport Operations for SkyWest operating for United Airlines
- Training as the LAR STC/CST
- Supervising a team that consists of 12-16 employees
- Maintaining compliance within the operation
Cross Utilized Agent
Skywest Airlines
09.2022 - 03.2023
- Maintaining compliance within the operation
- Support the functioning of Airport Operations for SkyWest operating for United Airlines
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained a high level of professionalism when dealing with difficult customers.
Farm Operations Manager
University of Idaho
08.2017 - 06.2022
- Overseeing daily operations
- Managing staff
- Ensuring compliance with company policies/ government regulations
- Providing exceptional customer service
- Upkeep of equipment
- Managing transactions and spending
- Developing strategies to create a more efficient and safer workplace
- Implemented new procedures and technologies that improved efficiency and streamlined operations
- Successfully led a team to exceed workplace goals, while maintaining a safe work environment and providing excellent care and customer service
Service Writer/Parts Advisor
Lewiston Rv Center
Lewiston, ID
08.2016 - 08.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Prepared daily reports summarizing hours worked by each technician as well as total sales figures.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Conferred with customers to understand service needs and write up accurate orders.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Supported timely and accurate service by producing job daily status reports.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Updated databases with new and modified customer data.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Express Service Advisor
Joe Hall Ford
Lewiston, ID
09.2015 - 08.2016
- Provided estimates of costs for services requested by customers.
- Excelled in exceeding daily credit card application goals.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Informed customers of any additional maintenance or repairs needed on their vehicles.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collaborated with other departments to ensure timely completion of tasks.
- Recommended additional, useful services to customers to increase overall sales.
Education
Highschool Diploma -
Lewiston SR. Highschool
01.2025
Skills
- Reliability
- Team Management
- Customer service
- Communication
- Problem-solving
- Operations oversight
- Safety assurance
References
Available upon request.
Leadership Experience
Successfully led a team to exceed workplace goals, while maintaining a safe work environment and providing excellent care and customer service.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Timeline
General Manager
SkyWest Airlines
05.2024 - Current
Cross Utilized Supervisor
Skywest Airlines
03.2023 - 05.2024
Cross Utilized Agent
Skywest Airlines
09.2022 - 03.2023
Farm Operations Manager
University of Idaho
08.2017 - 06.2022
Service Writer/Parts Advisor
Lewiston Rv Center
08.2016 - 08.2017
Express Service Advisor
Joe Hall Ford
09.2015 - 08.2016
Highschool Diploma -
Lewiston SR. Highschool
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