Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brady Roberts

Bel Air,MD

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well-organized and skilled at providing customers with accurate and quick service. Hardworking with 10 years of experience in customer service, preparing, stocking, and organizing deliveries. Team player dedicated to adhering to strict service standards.

Overview

10
10
years of professional experience

Work History

Senior Deli Clerk

Sprouts Farmers Market Inc, Grocery
06.2019 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Sales Associate

Michaels Stores
10.2013 - 06.2019
  • Operated a cash register for cash, check and credit card transactions
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Worked with the management team to implement the proper division of responsibilities.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

Crew Member

Chipotle Mexican Grill Inc
10.2016 - 10.2018
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Delivered quality service by providing a warm and welcoming environment.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Stocked and maintained cleanliness of stations.
  • Affected quick resolutions to customer problems and brought in management when needed.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Operated and sanitized all equipment in a safe and proper manner.
  • Provided friendly and attentive service.
  • Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
  • Verified cash drawer against the day’s receipts.
  • Upheld standards of cleanliness, food handling and safety.
  • Assisted co-workers whenever possible.

Education

High School Diploma -

Bel Air High School
100 Heighe Street, Bel Air, MD
06.2012

Associate of Arts - Digital Arts

Harford Community College
401 Thomas Run Road, Bel Air, MD

Skills

  • Customer-oriented
  • Stocking
  • Personable
  • Merchandising
  • Fast Learner
  • Dependable
  • Great Work Ethic
  • Retail sales
  • Problem-Solving
  • Analytical Thinking
  • Customer Relations

Timeline

Senior Deli Clerk

Sprouts Farmers Market Inc, Grocery
06.2019 - Current

Crew Member

Chipotle Mexican Grill Inc
10.2016 - 10.2018

Sales Associate

Michaels Stores
10.2013 - 06.2019

High School Diploma -

Bel Air High School

Associate of Arts - Digital Arts

Harford Community College

Similar Profiles

CREATE PROFILE
Brady Roberts