Brady Scholes
Site Operations Manager
Chandler,AZ
Summary
Collaborative leader and problem-solver dedicated to streamlining operations to decrease costs and maximize organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Site Operations Manager
SelectBlinds
08.2022 - Current
- Responsible and liable for all product and non-product content on the website selectblinds.com.
- Develop project plans for requested initiatives and manage timelines and deliverables through project lifecycle.
- Utilize PM and documentation tools to organize, schedule, and coordinate the executables of cross-functional teams (QA, Back-end Development, Front-end Development, Digital Product, Marketing, CRM, Merchandising, UI/UX, Creative, and Customer Service).
- Cross-train and mentor 7 direct reports that specialize and coordinate a variety of company initiatives: brand campaigns, promotional strategy, product development, landing page creation, creative content, shipping/logistics, inventory management, and website maintenance.
- Manage and direct 3rd-party CGI production team to create colorized product imagery and animations.
- Provide detailed project status updates to stakeholders and executive management.
Project Coordinator
SelectBlinds
10.2021 - 08.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Facilitated communication to keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets to ensure accuracy in product information and imagery.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
Product Specialist
SelectBlinds
11.2019 - 10.2021
- Continually expanded knowledge of window blinds, shades, and shutters product catalog.
- Researched product's technical specifications and accurately documented and communicated information.
- Wrote, illustrated, designed, edited, and published original DIY installation guides for print and web.
- Trained and provided coaching to Customer Service call-center team members.
- Producer, Scriptwriter, Voiceover, and Talent for a series of "How-to DIY" installation videos, which have compiled over 1 million views over 4 years.
- Assisted with trade show demonstrations to showcase product quality, functionality, and ease of installation.
- Liaised between site merchandisers, creative team members, and manufacturing vendors to develop new product information documentation.
Vendor Manager
SelectBlinds
06.2019 - 11.2019
- Coordinated with multiple window treatment vendors to onboard new products, colors, and customization features.
- Assisted in site merchandising by creating private-label product curations and collections.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Negotiated and executed contracts on behalf of department.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials to monitor key performance metrics for the executive staff.
Assistant Customer Service Manager
SelectBlinds.com
03.2018 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to empathetic service.
- Responded to escalated customer calls and emails to encourage positive conflict resolution tactics.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative culture.
- Performed regular quality control checks on sales and customer service calls, and followed up on coaching opportunities.
- Maintained and managed customer files and databases.
- Managed payroll and scheduling for the call center staff.
- Primary product expert, providing consistent floor support in a fast-paced environment.
Customer Service Representative
SelectBlinds
06.2017 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally, with a focus on first-call resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Cross-trained to handle sales and customer service (post-sale) calls.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Leveraged my product knowledge from previous experience to provide exceptional and relatable home and lifestyle solutions.
Warehouse Manager, Assistant Installer
B&B Blinds And Shutter Services
03.2012 - 03.2013
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Cross-trained to assist on commercial and residential installation for blinds, shades, and shutters.
- Certified forklift operator.
Cook, Cashier, Shift Supervisor, Delivery Driver
Barro's Pizza
09.2009 - 06.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Promptly and safely delivered orders through peak hours on nights, weekends, holidays, and sports events.
Education
Associate of Science - Electrical Engineering
Chandler Gilbert Community College
Gilbert, AZ05.2013
High School Diploma -
Mesquite High School
Gilbert, AZ05.2011
Skills
- Project Management
- Product Development
- Product Information Management
- Quality Control
- Site Management
- Promotional Coordination
- Process Documentation
- Content Production
- Regulatory Compliance
- Organizational Systems
Timeline
Site Operations Manager
SelectBlinds
08.2022 - Current
Project Coordinator
SelectBlinds
10.2021 - 08.2022
Product Specialist
SelectBlinds
11.2019 - 10.2021
Vendor Manager
SelectBlinds
06.2019 - 11.2019
Assistant Customer Service Manager
SelectBlinds.com
03.2018 - 06.2019
Customer Service Representative
SelectBlinds
06.2017 - 03.2018
Warehouse Manager, Assistant Installer
B&B Blinds And Shutter Services
03.2012 - 03.2013
Cook, Cashier, Shift Supervisor, Delivery Driver
Barro's Pizza
09.2009 - 06.2017
Associate of Science - Electrical Engineering
Chandler Gilbert Community College
High School Diploma -
Mesquite High School
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