Brady Toohey
Oxford,MS
Summary
Enthusiastic Assistant Golf Professional with extensive knowledge of the sport. Skilled in teaching, upselling products, cart maintenance, and inventory management. Committed to providing fantastic customer experience.
Overview
7
7
years of professional experience
Work History
Operations Manager/Assistant Golf Professional
Tres Rios Golf Course At Estrella Mountain
Goodyear, AZ
07.2022 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations team by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Assisted in organizing and running golf tournaments, including registration, scoring, and prize distribution.
- Developed marketing plans for special events and promotions.
- Monitored daily operations such as tee time reservations, practice range use, and equipment rentals.
- Maintained accurate records of all golf related activities, including membership data, tournament results, financial transactions.
- Conducted clinics for juniors at both beginner and advanced levels.
- Educated golfers in rules, strategies, sportsmanship, and performance principles.
- Communicated with coaches and athletes to discuss tournaments, competitions and other events.
- Supervised team of starters, rangers, cart attendants, and other outside services personnel.
Golf Shop & Outside Service Attendant
Tres Rios Golf Course At Estrella Mountain
Goodyear, AZ
07.2021 - 07.2022
- Greeted customers, answered questions, and provided information about services.
- Maintained the outside service area by cleaning clubs, washing carts, and restocking supplies.
- Performed light maintenance on golf carts such as checking oil levels and tire pressure.
- Processed payments for greens fees, cart rentals, merchandise purchases.
- Operated a point-of-sale system for transactions of goods and services.
- Organized daily tee sheets according to established procedures.
- Ensured that all areas of the facility were kept clean at all times by removing trash and debris from the grounds.
- Provided an enjoyable experience for guests through friendly customer service interactions.
- Troubleshot various equipment issues related to golf carts or other outside service equipment.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
Assistant Store Manager
AT&T Wireless
Buckeye, AZ
09.2019 - 06.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and team scheduling.
- Developed strategies to increase sales volume and market share.
- Managed a team of sales representatives by providing guidance, training, and support.
- Conducted weekly and monthly meetings to review progress against goals and objectives.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Identified opportunities to expand existing customer base through cross-selling initiatives.
- Prepared reports detailing performance metrics such as sales volumes and conversion rates.
- Evaluated store performance and recommended action plans to increase productivity.
Store Manager
GNC Live Well
Santa Fe, NM
01.2018 - 09.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained, and supervised new team members.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Developed personalized nutrition plans for clients based on their goals and lifestyle.
- Coached clients on setting realistic goals that are achievable within their lifestyle.
- Organized community events focused on promoting healthy lifestyles through proper nutrition.
- Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
Education
High School Diploma -
Minooka Community High School
Minooka, IL04-2016
PGA PGM Level 1 Associate Program
Frisco, TXSkills
- Marketing
- Customer Service
- Customer Retention
- Performance reporting
- Course Management
- Merchandising Strategies
- Seasonal Planning
- Team Training
Timeline
Operations Manager/Assistant Golf Professional
Tres Rios Golf Course At Estrella Mountain
07.2022 - Current
Golf Shop & Outside Service Attendant
Tres Rios Golf Course At Estrella Mountain
07.2021 - 07.2022
Assistant Store Manager
AT&T Wireless
09.2019 - 06.2021
Store Manager
GNC Live Well
01.2018 - 09.2019
High School Diploma -
Minooka Community High School
PGA PGM Level 1 Associate Program
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