Brady VanAmburg
Prairieburg,IA
Summary
Dynamic Experience Manager at Best Buy with a proven track record in employee training and customer retention. Skilled in retail operations and performance improvements, I excelled in surpassing sales goals while fostering team motivation. My strategic approach to client expectations and effective program implementation consistently enhanced customer satisfaction and drove revenue growth.
Overview
10
10
years of professional experience
Work History
Experience Manager
Best Buy
Coralville, IA
08.2024 - 04.2025
- Created training materials and conducted workshops for new employees on best practices for customer service.
- Maintained relationships with key stakeholders, vendors, and customers to ensure a positive experience.
- Resolved escalated customer complaints in a timely manner, ensuring satisfactory outcomes.
- Coordinated cross-functional activities between departments such as marketing, sales, and operations.
- Developed and implemented effective strategies for managing client expectations.
- Tracked performance indicators such as response times, resolution rates, and customer feedback scores.
- Provided guidance and support to team members regarding customer service processes and procedures.
- Identified opportunities for process improvements based on insights from data analysis.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Strengthened customer retention by offering discount options.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted available products and services to customers during service, account management and order calls.
- Surpassed sales goals through implementation of successful marketing strategies.
- Mentored junior team members and managed employee relationships.
- Supported sales team members to drive growth and development.
Retail Supervisor
Best Buy
Cedar Rapids, IA
04.2022 - 08.2024
- Supervised work of cashiers, training new team members and monitoring performance.
- Created successful plans to maximize profits and reduce loss.
- Increased sales by optimizing in-store promotional strategies.
- Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
- Directed and supervised staff performance.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Mentored newly hired staff in upselling techniques to improve sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
GNC Live Well
Cedar Rapids, IA
10.2019 - 04.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Oversaw store operations while generating $ 40,000 in monthly sales.
Associate
GNC Live Well
Cedar Rapids, IA
02.2016 - 10.2019
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
- Developed and deepened customer relationships to cultivate loyal and engaged customer base.
- Identified needs of customers promptly and efficiently.
- Identified operational and performance issues and worked with managers to resolve concerns.
Team Leader
Culver's Restaurant
Hiawatha, IA
03.2015 - 01.2018
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Fostered positive employee relationships through communication, training and development coaching.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Linn Mar
Marion, IA05.2015
Skills
- Employee supervision and motivation
- Store operations oversight
- Store opening and closing procedures
- Employee training
- Retail market knowledge
- Shift checklists
- Staff training and development
- Accurate cash handling
- Team-oriented
- Retail inventory management
- Program implementation
- Recruiting and hiring
- Profit and loss accountability
- Employee development
- Customer retention
- Performance improvements
- Schedule management
- Supervision and training
Affiliations
Current City Council Member of Prairieburg Iowa.
Timeline
Experience Manager
Best Buy
08.2024 - 04.2025
Retail Supervisor
Best Buy
04.2022 - 08.2024
Store Manager
GNC Live Well
10.2019 - 04.2022
Associate
GNC Live Well
02.2016 - 10.2019
Team Leader
Culver's Restaurant
03.2015 - 01.2018
High School Diploma -
Linn Mar
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