Brady Waters

• Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
• Collaborated with department managers to design customized training plans aligned with organizational goals.
• Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
• Provided ongoing coaching and mentoring support for employees seeking professional growth and development.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Accurately documented service calls, ensuring proper billing and record-keeping for all completed tasks.
• Utilized effective communication skills to coordinate with law enforcement officers at accident scenes or impound lots.
• Safely towed vehicles of various sizes and weights, showcasing versatility and adaptability in towing techniques.
• Maintained a clean driving record, demonstrating professionalism and expertise in the field of towing.

provide emergency roadside services to customers, ensuring their safety and satisfaction. I was responsible for diagnosing and resolving common vehicle issues such as battery failures, tire changes, lockouts, and fuel deliveries.

Key Responsibilities:

• Respond promptly to service calls and assist customers with roadside issues.

• Perform battery diagnostics, jump-starts, and battery replacements as needed.

• Change flat tires and install spare tires safely and efficiently.

• Assist customers who are locked out of their vehicles using approved lockout tools and techniques.

• Deliver emergency fuel to stranded customers and ensure proper refueling procedures.

• Assess minor vehicle issues and provide basic mechanical troubleshooting.

• Provide excellent customer service, keeping customers informed and reassured throughout the service call.

• Accurately document service details, vehicle conditions, and member interactions.

• Follow all safety guidelines and traffic laws while operating service vehicles.

• Maintain service vehicle cleanliness and ensure tools and equipment are in proper working condition.