Brady Widener
Baltimore,MD
Summary
Accomplished General Manager with a proven track record at Uptown Cheapskate, elevating business growth through strategic leadership and operations management. Expert in fostering customer relations and team building, Skilled in inventory control, purchasing and staff development, ensuring peak performance and profitability.
Overview
10
10
years of professional experience
Work History
General Manager
Uptown Cheapskate
05.2016 - Current
- Manages budget implementations, employee reviews, training, schedules, and hiring.
- Manages a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Develops and implements strategies to increase sales and profitability.
- Cultivates strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implements effective cost-saving measures to reduce cost of goods without compromising quality or service.
- Coaches the customer service team on strategies to minimize shrink
- Implements robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provides thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Demonstrates a high level of energy without the need for motivation
- Maintains a fresh and visually enticing store that is clean and well organized at a level exceeding the competition and above customer expectations
Sales Associate
Nordstrom
09.2016 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Earned top 10% of employees with highest commission
Assistant Store Manager
Towson Hot Bagels (THB)
05.2015 - 04.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined communication between front-of-house and back-of-house: English speaking and Spanish speaking.
- Continuously strived to recruit, onboard develop and maintain a strong front-of-house team in order to create a great team environment, using approved interview and hiring standards
- Coached the staff to look for opportunities to up-sell to guests and to make guests aware of promotional items
Keep the Bagelry clean and safe, monitoring compliance with all regulatory standards
Education
Bachelor of Arts - General Studies
Community College of Baltimore County
Hunt Valley, MDSkills
- Leadership and team building
- Operations management
- Staff management
- Customer relations
- Staff training/development
- Inventory control
- Employee scheduling
- Recruitment
- Sales expertise
Timeline
Sales Associate
Nordstrom
09.2016 - 05.2017
General Manager
Uptown Cheapskate
05.2016 - Current
Assistant Store Manager
Towson Hot Bagels (THB)
05.2015 - 04.2017
Bachelor of Arts - General Studies
Community College of Baltimore County
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